Systems & Applications Associate

EastWest Bank

Makati

On-site

PHP 391,000 - 614,000

Full time

14 days+

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Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Career progression

Job summary

A leading universal bank located in Makati is seeking a Systems & Applications Associate to support user acceptance testing and assist in the development of training materials. The ideal candidate will have a background in business or IT, along with familiarity with banking regulations and proficiency in Microsoft Office. This role offers a competitive salary package, career development opportunities, and engaging team dynamics.

Qualifications

Graduate of any Business or IT-related course.
Familiarity with banking regulations for financial institutions.
Basic knowledge of bank products, services, and internal policies.
Proficiency in Microsoft Office tools and applications.
Strong analytical skills, attention to detail, and clear communication skills.
Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

Conduct user acceptance testing within agreed timelines.
Consolidate UAT results and prepare required reports.
Prepare user guides and assist in developing training materials.
Assist in conducting user training sessions when needed.
Recommend system and process enhancements to improve customer service and turnaround time.
Validate internal and external audit exceptions and help recommend solutions.

Skills

Analytical skills

Attention to detail

Communication skills

Familiarity with banking regulations

Proficiency in Microsoft Office

Fast-paced work

Education

Business or IT-related course

Job description

About the Job

Location: Makati
Corporate Title: RF-E to RF-F
Work Arrangement: Onsite

Our Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati.

In this role, you will support the preparation and execution of user acceptance testing, consolidate testing results, create user guides and training materials, and assist the SOG Help Desk in addressing production issues raised by the Stores. You will also help recommend system and application improvements to enhance store operations and customer service.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

Conduct user acceptance testing within agreed timelines
Consolidate UAT results and prepare required reports
Prepare user guides and assist in developing user training materials and system advisories for Stores and affected units
Assist in conducting user training sessions when needed
Recommend system and process enhancements to improve customer service and turnaround time
Validate internal and external audit exceptions and help recommend solutions

What we're looking for

Graduate of any Business or IT-related course
Familiarity with banking regulations for financial institutions
Basic knowledge of bank products, services, and internal policies and procedures
Proficiency in Microsoft Office tools and applications
Strong analytical skills, attention to detail, and clear communication skills
Ability to work in a fast-paced environment and manage multiple tasks

What you can expect from joining our team