Systems Application Engineer - 1 Year Contract

Siemens; Metro Manila; Hybrid; PHP 420,000 - 680,000; Full time

Benefits offered by this job

Flexible mobile working

Competitive compensation and benefits

Inclusive culture and diversity

Learning and progression opportunities

Job summary

Siemens Philippines seeks a Level 2 IT Support Engineer to deliver advanced technical assistance for mission‑critical applications, troubleshooting complex system issues, and collaborating with internal teams and customers to ensure system stability. You will test updates, investigate incidents, and clearly communicate findings and timelines.

The role requires 3–5 years in Linux environments and SQL databases, plus virtualization knowledge and a customer‑focused mindset.

Qualifications

• 3–5 years on Linux environments with troubleshooting and system administration.
• 3–5 years experience with SQL and databases for data analysis and resolution.
• Familiar with virtualization and infra tech (VMware, servers, storage, firewall, networking).
• Experience in structured technical support with defined service levels.

Responsibilities

• Provide Level 2 technical support for mission-critical applications and resolve complex system issues.
• Test and validate system updates; support pre- and post-release testing of software/firmware.
• Investigate incidents; perform root cause analysis and implement fixes.
• Communicate findings and progress clearly to customers with timelines.
• Monitor system health, identify risks, and support reliability.
• Coordinate escalation and prioritize tickets with internal teams based on impact.

Skills

Linux troubleshooting

SQL & databases

IT infrastructure

Communication

Customer support

Education

Degree in IT/CS/Engineering

Tools

VMware

Job description

Job Description:

You’ll make a difference by:

• Providing Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.
• Testing and validating system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.
• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.
• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.
• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.
• Assessing and coordinating support ticket escalation, prioritizing and collaborating with internal teams to resolve issues based on business impact.

Your defining qualities:

• Strong foundation in IT systems and infrastructure, with a degree in IT, Computer Science, Engineering, or equivalent hands‑on experience.
• 3–5 years of hands‑on experience in Linux environments, including troubleshooting and system administration.
• 3–5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.
• Familiarity with virtualization and infrastructure technologies, such as VMware, servers, storage, firewall, and networking environments.
• Experience working in a structured technical support or service environment, managing tickets within defined service levels.
• Customer‑oriented and adaptable mindset, with strong communication skills and willingness to support after‑hours or on‑call when required.

In return, we offer you

• Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones
• Attractive compensation and benefits
• Values‑driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion
• Endless possibilities and opportunities for progression and learning

Recruitment Process

• CV Screening
• A session with our recruiter to understand your motivation & your past experiences
• 1-3 Business Interviews
• Offer Stage

Come and Transform the everyday with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.