Systems Administrator II

Astreya; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Astreya is seeking a Systems Administrator II to provide operational support for building management and physical security systems. The role is remote from the Philippines and involves ticket-based work, on-call duties, and collaboration with internal and third-party teams.

Ideal candidates hold a Bachelor’s degree and 2–5 years of related experience, with strong networking, server administration, troubleshooting, and good written communication.

Qualifications

• Bachelor’s degree (B.S/B.A) and 2 to 5 years’ related experience or equivalent.
• Experience with networking management, configurations and changes.
• Experience with systems and networking troubleshooting to identify root causes and fixes.
• Knowledgeable about ticket systems and follow processes.
• Good communication and writing skills.

Responsibilities

• Monitor ticket queue and IM channels.
• Monitor and participate in managing systems and infrastructure.
• Accurately record all metadata related to tickets on internal tools.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams.
• Maintain contact with 3rd parties and represent the team professionally with clients’ vendor code of conduct.
• Provide out of business hours support for scheduled upgrades.
• Provide 24/7 on-call support for critical system outages.
• Other duties as required.

Skills

Networking management

Server administration

Troubleshooting

Ticketing systems

Communication skills

On-call support

Automation scripting

Education

Bachelor’s degree

Job description

## Systems Administrator IIApply: Remote, Philippines: Full time: Posted Today: End Date: October 16, 2026 (15 days left to apply): R0017649**What this Job Entails:** The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. **Scope:*** Applies company policies and procedures to resolve a variety of issues* Works on problems of moderate scope* Receives general instructions on routine work and detailed instructions on new projects **Your Roles and Responsibilities:*** Monitor ticket queue and IM channels* Monitor and participate in managing systems and infrastructure* Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.* Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary* Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.* Provide out of business hours support for any scheduled time sensitive upgrades* Provide 24/7 on-call support for critical system’s outages* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position **Required Qualifications/Skills:*** Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience* Builds productive internal and external working relationships* Exercises judgment within defined procedures and practices to determine appropriate action* Comfortable with building and managing various servers* Experience with networking management, configurations and changes* Experience with systems and networking troubleshooting to identify the root cause and fixes* Knowledgeable about ticket systems and follow processes* Good communication and writing skills **Preferred Qualifications:*** Automation and scripting experience **Physical Demand & Work Environment:*** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers