System & Network Engineer (Level II) - Hybrid Setup

Prime System Solutions; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO Coverage (with dependent option)

Government-Mandated Benefits (SSS, Pag

Hybrid Work Setup – 3 Days Onsite and

Work with Diverse InternationalClients

Career Growth & Advancement

Continuous Learning & SkillDevelopment

Collaborative and Supportive Team Envi

Job summary

Prime System Solutions in the Philippines is seeking a System and Network Engineer (Level II) to oversee IT infrastructure across client environments, including on-premises and cloud systems. The role requires hands-on expertise across Windows Server, VMware, Microsoft 365, Active Directory, and Azure, with strong security practices.

You will work with firewall technologies, VPNs, monitoring tools, and ticketing platforms, delivering proactive support, regular reporting, and collaboration with

Qualifications

• 3-4 years as System and Network Administrator with data center tech.
• 3-4 years in a helpdesk/technical support role with ticketing systems.
• Certification in Microsoft, Cisco, or VMware (MCSA/CCNA/VCP).

Responsibilities

• Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies.
• Manage on-premises and cloud server environments (Windows Server, VMware, Hyper-V).
• Support Microsoft 365, Active Directory, and Azure environments.
• Implement and manage firewalls and VPNs for secure remote access.
• Provide Level 1–2 support and remote diagnosis using management tools.
• Collaborate with teams and document configurations in ticketing systems.
• Monitor performance and prepare reports on uptime and security incidents.

Skills

Microsoft 365

Active Directory

Azure

Firewall technologies

VMware

Remote access tools

Monitoring platforms

Ticketing systems

Education

Relevant certifications (MCSA, CCNA, VCP)

Tools

ConnectWise

Kaseya

ServiceNow

Job description

The System and Network Engineer (Level II) is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.

The ideal candidate will possess strong hands‑on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required.

Key Responsibilities:

• Network and System Administration:

  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto.
  • Manage and maintain server environments, both on‑premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper‑V.
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud‑based services.
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.

• Security and Compliance:

  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti‑virus solutions.
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
  • Work with clients to develop and implement disaster recovery and business continuity plans.

• Support and Troubleshooting:

  • Provide Level 1 and Level 2 technical support for system, network, and application issues.
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.

• Virtualization and Cloud Services:

  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.

• Collaboration and Ticket Management:

  • Collaborate with internal and external teams to provide effective IT solutions and support.
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.

• Monitoring and Reporting:

  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
  • Provide regular reports on system performance, uptime, and security incidents to management and clients.

Requirements

• 3-4 years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• 3-4 years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

Benefits

HMO Coverage (with dependent option, if applicable)

Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, and 13th Month Pay)

Hybrid Work Setup – 3 Days Onsite and 2 Days Work From Home

Work with Diverse International Clients and Colleagues

Career Growth & Advancement Opportunities

Continuous Learning & Skill Development

Collaborative and Supportive Team Environment