Systems Administrator

First Focus; Manila; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Hybrid work arrangements

Study days (10)

HMO from day one

Uprise access

Leave days

Referral program

MVP award

Social events

Loyalty bonuses

Job summary

First Focus is an established MSP with teams across Australia, New Zealand and the Philippines. We’ve spent more than 15 years growing the business by hiring capable people, trusting them to do good work and investing properly in their development.

We’re collaborative, straightforward and fairly allergic to unnecessary corporate theatre. We want people to ask questions, share knowledge, take ownership and help make things better.

Qualifications

• Solid systems administration background
• Experience with Microsoft-based business environments
• Knowledge of Microsoft 365 and Active Directory
• Interest in automation and improving repetitive tasks
• Good technical documentation habits
• Strong written and verbal English communication
• Ability to communicate with both technical and non-technical colleagues
• Collaborative mindset and willingness to share knowledge

Responsibilities

• Support ongoing operation and improvement of internal IT environment
• Administer and maintain operating systems, applications and internal platforms
• Keep systems and apps patched, updated and maintained
• Investigate technical and security issues and drive to resolution
• Manage support requests from investigation to completion or escalation
• Plan and implement changes with minimal business disruption
• Identify repetitive tasks and opportunities for automation
• Support internal IT projects, deployments and technology improvements
• Maintain clear technical documentation and procedures
• Help new employees get comfortable with First Focus systems and technology
• Work with vendors when external support is required
• Share knowledge to grow the team’s capabilities
• Keep stakeholders informed when issues arise
• Provide planned or reactive support outside normal hours when required

Skills

System administration

Windows/MS 365

Active Directory

Automation interest

Documentation

English communication

Collaboration

Job description

Job Description:

If you like fixing IT problems properly, improving things while youre there, and occasionally wondering how something was working in the first place, youll probably feel at home here.

First Focus is looking for a Systems Administrator to join our Internal IT team in Manila. Youll help keep the systems, applications and technology our people rely on secure, reliable and generally behaving themselves.

This isnt a role where youll spend all day resetting passwords and asking people whether theyve tried turning it off and on again. Youll work across internal support, systems administration, application maintenance, security, automation and improvement projects, with plenty of opportunity to make things work better.

And because this is Manila, well mention the important bit early: day shift. Your evenings remain yours, whether thats for family, dinner, merienda, or the traditional Metro Manila pastime of calculating whether EDSA or C5 was actually the worse decision.

A little about First Focus

First Focus is an established MSP with teams across Australia, New Zealand and the Philippines. Weve spent more than 15 years growing the business by hiring capable people, trusting them to do good work and investing properly in their development.

Were collaborative, straightforward and fairly allergic to unnecessary corporate theatre. We want people to ask questions, share knowledge, take ownership and help make things better.

One of our values that particularly suits this role is Be the Solution. See a problem, take ownership, work through it and help get it sorted. Revolutionary stuff, apparently.

You can learn more about First Focus and our values at https://www.firstfocus.com.au/about-us/.

What youll be doing

Youll support the ongoing operation and improvement of our internal IT environment, working with colleagues and vendors to keep our technology reliable, secure and useful. Systems Administrator_2026

Your day might include:

• Supporting internal users and resolving technical issues across our IT environment
• Administering and maintaining operating systems, applications and internal technology platforms
• Keeping systems and applications patched, updated and appropriately maintained
• Investigating technical and security issues and driving them through to resolution
• Managing support requests from initial investigation through to completion or appropriate escalation
• Planning and implementing changes with minimal disruption to the business
• Identifying repetitive tasks and opportunities for automation
• Supporting internal IT projects, deployments and technology improvements
• Maintaining clear, useful technical documentation and procedures
• Helping new employees get comfortable with First Focus systems and technology
• Working with vendors when external support or expertise is required
• Sharing knowledge and helping other team members develop their technical capability
• Keeping people informed when something isnt working, rather than disappearing mysteriously into the IT cave
• Providing occasional planned or reactive support outside normal business hours when required

The role has a strong emphasis on ownership, communication, sound judgement and continuous improvement, not simply closing something because youve managed to make the error message disappear.

What were looking for

Were looking for someone with a solid systems administration background who can troubleshoot independently, communicate clearly and recognise when something needs escalating.

Youll ideally bring:

• Solid experience in systems administration, infrastructure support or a similar technical role
• Experience supporting Microsoft-based business environments
• Good knowledge of Microsoft 365, Active Directory and modern workplace technologies
• Experience administering and maintaining business applications and systems
• Understanding of patching, system maintenance and security fundamentals
• Strong troubleshooting and problem-solving skills
• Experience working with ticketing or service management systems
• An interest in automation, AI and finding smarter ways to handle repetitive work
• Good technical documentation habits
• Strong written and verbal English communication skills
• The ability to communicate comfortably with both technical and non-technical colleagues
• A collaborative attitude and willingness to share knowledge

You dont need to know everything. Nobody does, despite what certain LinkedIn profiles may suggest. What matters is that youre technically capable, curious, accountable and willing to keep learning.

Why First Focus?

Were big believers in Never Stop Growing, which means development here involves considerably more than an annual reminder to complete an online course.

As an internal, full-time Philippines team member, youll get:

• Hybrid working arrangements
• 10 paid study days per year, with exam fees paid and pay rises for certifications, conditions apply
• Weekly internal training and access to our learning resources
• HMO from day one, including one dependent (spouse) with dental cover
• Free Uprise access, including 1:1 coaching
• Day shift and weekends off*
• 25 paid leave days annually
• ₱20,000 employee referral program
• ₱10,000 MVP award
• Social events, End-of-FY celebrations and Christmas parties
• Loyalty bonuses*
  

For hybrid working, our Metro Manila offices are located at:

29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City, Metro Manila, Philippines

26th Floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.