System & Network Engineer (Level II)

Prime System Solutions; Quezon City; Sur place; PHP 446 000 - 781 000; Plein temps

Avantages offerts par ce poste

HMO Coverage

Government-Mandated Benefits (SSS, Pag

PhilHealth

Pag-IBIG

13th Month Pay

Diverse international clients

Career growth opportunities

Continuous learning & skill dev

Collaborative team environment

Résumé du poste

Prime System Solutions is seeking a System and Network Engineer (Level II) to oversee IT infrastructure for multiple client environments, both on-prem and in the cloud. You’ll handle network administration, server management, and security across Windows Server, VMware, and Azure, while supporting Microsoft 365 and Active Directory.

Responsibilities include configuring firewalls and VPNs, implementing DR/BC plans, and providing L1–L2 support with remote tools.

Qualifications

• 3-4 years of experience as a System and Network Administrator.
• 3-4 years in a helpdesk or technical support role, handling tickets.
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

Responsabilités

• Administer and maintain client network infrastructures (routers, switches, firewalls, wireless).
• Manage server environments on-premises and in the cloud (Windows Server 2008-2022, VMware, Hyper-V).
• Support Microsoft 365, Active Directory, and Azure environments (user mgmt, GPOs, cloud services).
• Implement and maintain firewalls and VPNs (Cisco AnyConnect, Meraki, SonicWall, Fortinet).
• Monitor and manage security protocols (IDS/IPS, firewalls, antivirus).
• Conduct vulnerability scans, patch management, and DR/BC planning with clients.
• Provide Level 1–2 support via remote tools; troubleshoot across diverse client environments.
• Administer VMware and cloud services (Azure) for scalable, resilient infra.
• Collaborate with teams; document configurations and solutions in ticketing systems.
• Proactively monitor performance and report uptime and security incidents.

Connaissances

Network administration

System administration

Security monitoring

Remote access tools

Ticketing & ITSM

Microsoft 365

Active Directory

Azure

Formation

MCSA / CCNA / VCP certification

Outils

Windows Server

VMware / Hyper-V

Cisco / SonicWall / Fortinet firewalls

Azure AD/365 management tools

ConnectWise / Kaseya / ServiceNow

Description du poste

The System and Network Engineer (Level II) is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.

The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required.

Key Responsibilities:

• Network and System Administration:
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto.
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
• Security and Compliance:
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
  • Work with clients to develop and implement disaster recovery and business continuity plans.
• Support and Troubleshooting:
  • Provide Level 1 and Level 2 technical support for system, network, and application issues.
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
• Virtualization and Cloud Services:
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
• Collaboration and Ticket Management:
  • Collaborate with internal and external teams to provide effective IT solutions and support.
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.
• Monitoring and Reporting:
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
  • Provide regular reports on system performance, uptime, and security incidents to management and clients.

Requirements

• 3-4 years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• 3-4 years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

Benefits

• HMO Coverage (with dependent option, if applicable)
• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, and 13th Month Pay)
• Work with Diverse International Clients and Colleagues
• Career Growth & Advancement Opportunities
• Continuous Learning & Skill Development
• Collaborative and Supportive Team Environment