System & Network Engineer (Level II)

Prime System Solutions; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO Coverage

SSS/PhilHealth/Pag-IBIG

13th Month Pay

International clients

Career growth

Learning & development

Team environment

Job summary

Prime System Solutions in the Philippines is seeking a System and Network Engineer (Level II) to supervise IT infrastructure across client environments, combining on‑premises and cloud operations.

The role emphasizes hands‑on administration of Microsoft 365, Active Directory, Azure, virtualization (VMware/Hyper‑V), security, VPNs, and proactive monitoring; strong ticketing and remote support skills are required. You will work with diverse international clients and teams.

Qualifications

• 3-4 years as a System and Network Administrator, installing and troubleshooting network/data center tech.
• Experience in helpdesk/support and ticketing systems.
• Relevant certifications (MCSA, CCNA, VCP) are desirable.

Responsibilities

• Network and System Administration: maintain client networks, servers, and cloud infra.
• Security and Compliance: monitor security, perform vulnerability scans, implement DR plans.
• Support and Troubleshooting: provide Level 1/2 support and remote diagnostics.
• Virtualization and Cloud Services: administer VMware and Azure environments.
• Collaboration and Ticket Management: use ConnectWise, Kaseya, ServiceNow; document configurations.
• Monitoring and Reporting: proactively monitor performance and report incidents.

Skills

Network administration

System administration

Education

Microsoft, Cisco, or VMware certifications

Tools

Microsoft 365

Active Directory

Azure

VMware

Hyper‑V

Cisco

SonicWall

Fortinet

Meraki

ConnectWise

Kaseya

ServiceNow

VPN

Job description

The System and Network Engineer (Level II) is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.

The ideal candidate will possess strong hands‑on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies, as well as a deep understanding of virtualization platforms, such as VMWare. Experience working with remote access tools, monitoring platforms, and ticketing systems is also required.

Key Responsibilities

• Network and System Administration:
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper‑V
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection
• Security and Compliance:
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices
  • Work with clients to develop and implement disaster recovery and business continuity plans
• Support and Troubleshooting:
  • Provide Level 1 and Level 2 technical support for system, network, and application issues
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems
• Virtualization and Cloud Services:
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure
• Collaboration and Ticket Management:
  • Collaborate with internal and external teams to provide effective IT solutions and support
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system
• Monitoring and Reporting:
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations
  • Provide regular reports on system performance, uptime, and security incidents to management and clients

Requirements

• 3-4 years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies
• 3-4 years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP)

Benefits

• HMO Coverage (with dependent option, if applicable)
• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, and 13th Month Pay)
• Work with Diverse International Clients and Colleagues
• Career Growth & Advancement Opportunities
• Continuous Learning & Skill Development
• Collaborative and Supportive Team Environment