System Engineer L1

Wipro Philippines Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Wipro Philippines Inc. is hiring a System Engineer L1 in Manila to provide remote technical support for Windows-based environments, including Citrix and VPN access. You will handle calls, emails, and ticketing with focus on rapid issue resolution and high customer satisfaction.

The role emphasizes strong communication, problem-solving, and the ability to document processes while collaborating with teams across the organization.

Qualifications

• Excellent communication skills and ability to handle irate customers.
• Empathy, pacification, and effective customer interaction.
• Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN and security apps via remote support.

Responsibilities

• Answer incoming calls and respond to customer emails in a timely manner.
• Manage and resolve customer complaints.
• Document all call information according to SOPs.
• Route calls and tickets to appropriate resources or domains.
• Create SOPs for new issues and resolutions.

Skills

Excellent communication

Empathy/coaching

Remote support

Troubleshooting Windows

Citrix/VPN/Teams

Tools

Citrix

VPN

Outlook

Teams

Job description

Job Title:System Engineer L1

City:Manila

State/Province:Manila

Posting Start Date:1/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer's emails in timely manner.
• Manage and resolve customer complaints.
• Identify and accelerate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.