Administrator L2

Wipro Philippines Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited in Makati is seeking an Administrator L2 to provide remote desktop support and handle IT service tickets. You will ensure timely responses, perform root-cause analysis, and coordinate with on-site teams for complex issues to maintain client satisfaction.

The role requires 1-3 years of related experience and is focused on delivering high-quality support within defined timelines, reinforcing Wipro's digital transformation partnerships in the Philippines.

Qualifications

• SD - Remote Desktop Support is mandatory.
• 1-3 years of experience in similar roles.
• Experience supporting remote users and handling service tickets.

Responsibilities

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as custodian of client’s network/server/system/storage/infrastructure to monitor proper functioning
• Track tickets from acceptance to resolution within defined SLAs
• Perform root cause analysis and create action plans for resolution
• Provide acceptance and immediate resolution to high priority tickets
• Install and configure software/hardware per service requests
• Maintain data/log backups and ensure quality of service
• Coordinate with on-site team for complex resolutions and timely servicing
• Review logs gathered by Chat Bots to resolve requests promptly

Skills

SD - Remote Desktop Support

Job description

Job Title: Administrator L2

Req Id:103459

City: Makati

State/Province: Manila

Posting Start Date:11/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: SD - Remote Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.