ADMINISTRATOR L2

Wipro Philippines Inc.; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Wipro Philippines Inc. is seeking an Administrator L2 for Manila to manage end-user tickets, provide timely service requests solutioning, and act as the custodian of client infrastructure.

The role emphasizes incident management, root-cause analysis, and escalation-free resolutions to ensure client satisfaction. The position targets candidates with 1–3 years of experience in service desk environments and a drive to reinvent and evolve within a leading technology services company.

Qualifications

• Experience in service desk operations, handling end-user requests and ticketing workflows.
• Knowledge of incident management processes and service levels.

Responsibilities

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as custodian of client’s network/server/system/storage/platform to keep track of proper functioning
• Track ticket counts across channels and deliver appropriate resolutions within defined timeframes
• Perform root cause analysis and create action plans to resolve problems and satisfy clients
• Provide acceptance and immediate resolution to high-priority tickets/services
• Install and configure software/hardware based on service requests
• Maintain 100% timeliness per issue priority to meet client expectations
• Provide user access as per client requirements for timely solutions
• Monitor tickets from acceptance to resolution as per customer-defined resolution time
• Maintain backups of important data/logs for quality and client satisfaction
• Coordinate with on-site team for complex resolutions and timely servicing
• Review logs collected by Chat Bots to ensure all requests are resolved promptly

Skills

TIS Service Desk

Job description

Job Title:ADMINISTRATOR L2

City:Manila

State/Province:Manila

Posting Start Date:1/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: TIS Service Desk. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.