System Engineer- IT Service Desk

Tech Mahindra; Hinoba-an; On-site; PHP 277,000 - 396,000; Full time

Job summary

Tech Mahindra in Noida is seeking an IT Service Desk professional with 2-4 years of experience to handle incidents, requests, and IMAC activities. The role requires a Bachelor’s degree and on-site work with no work-from-home option.

You will work with Windows 10/11, Mac, MS Office and Office 365, plus basic LAN/WAN. ITIL processes and ServiceNow ticketing are core to daily operations; strong teamwork and communication are essential.

Qualifications

• 2-4 years of experience in IT Service Desk / End User Support operations.
• Experience with ITSM Tool ServiceNow is must.
• ITIL v4 Foundation certification is mandatory.
• Experience with Windows 10/11, Mac, MS Office and basic networking.

Responsibilities

• 2-4 years of experience in IT Service Desk / End User Support operations
• Experience in ITSM Tool Service Now is must
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 10 /11, Mac Pro, MS Office, O365, Laptops & Desktops, Printers, Basic LAN/WAN connectivity
• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
• Receive Help desk calls & Log tickets for all requests/incidents raised over calls
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Professional and proactive approach in resolving End User issues
• Update tickets based on the calls & Escalate tickets to respective teams
• Engage Central Support Team for any tickets that requires troubleshooting or extended support
• Should be an active Team Player across various IT domains
• Strong understanding of ITIL processes including Incident, Request, Problem, and Change Management.
• ITIL V4 Foundation Certified Mandatory
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Skills

Active Directory

ITSM

ServiceNow

IT Service Desk

Education

Bachelor's degree

Job description

A Bachelor's or Higher Degree is the minimum entry required for the position

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Job Description

• Skill Set : Active Directory,ITSM,ServiceNow,IT Service Desk
• Availability for rotational shifts
• No fixed weekly offs (2 weekly offs will be provided as per roster)
• Work from office (No Work from Home)
• Base location: Tech M Noida NSEZ
• No fixed leaves/holidays aligned with the Indian calendar. All leaves will be granted subject to operational feasibility only.
• Demonstrates adaptability towards new learning, sincerity, and ownership of work.
• Experience Range - 2-4 Years

Job Description

• 2-4 years of experience in IT Service Desk / End User Support operations
• Experience in ITSM Tool Service Now is must
• Managing incident, request, problem & IMAC
• Support the following technologies: Windows 10 /11, Mac Pro, MS Office, O365, Laptops & Desktops, Printers, Basic LAN/WAN connectivity
• Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
• Receive Help desk calls & Log tickets for all requests/incidents raised over calls
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Professional and proactive approach in resolving End User issues
• Update tickets based on the calls & Escalate tickets to respective teams
• Engage Central Support Team for any tickets that requires troubleshooting or extended support
• Should be an active Team Player across various IT domains
• Strong understanding of ITIL processes including Incident, Request, Problem, and Change Management.
• ITIL V4 Foundation Certified Mandatory
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.