System Administrator Officer

Philippine Business for Social Progress; Philippines; On-site; PHP 420,000 - 680,000; Full time

Job summary

Philippine Business for Social Progress (PBSP) is seeking a System Administrator to install, configure, and maintain servers, networks, and related infrastructure in support of our NGO technology stack in the Philippines.

You will ensure secure, reliable operations, perform backups, and collaborate with the IT team to implement new technologies while maintaining comprehensive documentation and procedures for ongoing support.

Qualifications

• Bachelor's degree in IT or related field.
• Certifications in Microsoft, Cisco, or similar are a plus.
• At least 2 years of experience in a technical support or lead role.

Responsibilities

• Install, configure, and maintain OS, server hardware, network devices, and other infrastructure components.
• Monitor system performance, troubleshoot issues, and ensure stability and reliability of systems.
• Manage user accounts and access rights to resources.
• Implement and maintain security measures including firewalls and IDS/AV.
• Perform regular data backups and disaster recovery planning.
• Collaborate with IT to evaluate new technologies and improve efficiency.
• Conduct system audits to identify vulnerabilities and address risks.
• Respond to inquiries and provide technical support.
• Document configurations, procedures, and troubleshooting guides.
• Collaborate with vendors for timely issue resolution and procurement.
• Stay current with technologies and best practices in system administration.
• Perform additional tasks as assigned by supervisor.

Skills

Technical support

Troubleshooting

Network optimization

Security monitoring

Documentation

Vendor management

Education

Bachelor's degree in IT or relevant field

Certifications in Microsoft or Cisco

Tools

Windows Server

Cisco devices

DNS / DHCP

FortiGate Firewall

Server Imaging

Job description

Philippine Business for Social Progress (PBSP) is the largest business-led non-governmental organization (NGO) in the Philippines, established in 1970 to lead the private sector's efforts in poverty reduction. Founded by 50 business leaders, it encourages companies to fulfill their corporate social responsibility (CSR) by pooling resources and expertise to support sustainable development.

ROLE SUMMARY

The System Administrator will be responsible for the installation,

configuration, maintenance, and support of computer systems,

servers, networks, and related infrastructure. They will ensure the

smooth operation and security of the Philippine Business for Social

Progress technology infrastructure.

DUTIES AND RESPONSIBILITIES

1. Install, configure, and maintain operating systems, server hardware, network devices, and other infrastructure components.
2. Monitor system performance, troubleshoot issues, and ensure the overall stability and reliability of the systems.
3. Manage user accounts, permissions, and access rights to systems and network resources.
4. Implement and maintain security measures, including firewalls, antivirus software, and intrusion detection systems.
5. Perform regular data backups and develop disaster recovery plans to minimize the risk of data loss.
6. Collaborate with the IT team to evaluate and implement new technologies, software, and hardware solutions to improve system efficiency and performance.
7. Conduct regular system audits to identify vulnerabilities and proactively address security risks.
8. Respond to and resolve user inquiries, provide technical support, and assist with troubleshooting hardware and software issues.
9. Document system configurations, procedures, and troubleshooting guides to maintain an up-to-date knowledge base.
10. Collaborate with vendors and service providers to ensure timely resolution of technical issues and efficient procurement of IT equipment.
11. Stay current with emerging technologies, industry trends, and best practices in system administration.
12. Performs other tasks that may be assigned from time to time by the immediate supervisor and/or management.

MINIMUM QUALIFICATION

Education :

Bachelor's degree in Information Technology or relevant field. Additional

certification in Microsoft, Cisco, or similar technologies is a plus.

Experience :

At least 2 years of working experience as a Technical Support Lead or similar role

Other / Special Skills :

• Ability to provide step-by-step technical help, both written and verbal
• Strong knowledge and ability to troubleshoot complicated issues in a distributed technical environment
• Deep understanding of performance issues related to processor, IO, Memory, network, LAN, WAN, Optimization, latency, and monitoring and network tools
• Expert knowledge in several of the following is required: Windows Server, Directory, DNS, WNS, DHCP, LDAP, Lenovo and IBM Servers, Remote Console Management, Monitoring Tools, Endpoint Protection (Malwarebytes) Patch Management, Server Imaging, Firewall (FortiGate), and Cisco Devices