System Administrator

Egis Group; Pasig; On-site; PHP 260,000 - 380,000; Full time

Job summary

Egis Group is seeking a dedicated IT specialist to provide first-level support for hardware, software, and network issues at our Pasig, Philippines location. The role requires monitoring, troubleshooting, and maintaining servers/workstations, plus documentation of IT processes.

The ideal candidate holds a Bachelor's degree in IT/CS, has at least 3 years in a similar role, and demonstrates process documentation skills, quick learning, and teamwork abilities. On-site with shift work expectations.

Qualifications

• Bachelor's degree in IT, CS or related field.
• Minimum 3 years in a similar role.
• Writing technical documentation.
• Basic SQL.
• Network configuration.
• Technical support.
• Ability to learn new technologies.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Monitor system performance and troubleshoot issues as needed.
• Assist in maintaining servers, workstations.
• Install, configure, and update software.
• Document IT processes, procedures, and troubleshooting steps.

Skills

Technical support

Network configuration

Writing technical documentation

Basic SQL

Ability to learn quickly

Teamwork / independent work

Education

Bachelor's degree in Information Technology, Computer science or related field

Job description

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.

Egis Projects Philippines Inc (EPPI) provide services to private sector entities involved in the business of building, operating or managing roadways, railways, and other transportation infrastructure projects.

EPPI has been appointed to design, develop, support and maintain a tolling system based on free flow, nonstop operating mode. This toll system shall have components located on various points (tolling points) of the toll roads- Roadside Equipment (which is subcontracted), and 2 pieces of centralized equipment cloud-based (Operation Back Office and Commercial Back office), being developed by EPPI’s Software Development Center (SDC) team. These mainly consist of web-based software (Customer Portal, Account Management Systems, Customer Relationship Management system, Back-office portal), microservices back ends (API) and mobile apps, managing more than 3 million end user accounts.

Responsible for supporting and maintaining Software and Hardware, troubleshooting technical issues and assisting with system administration tasks.

Duties and responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Monitor system performance and troubleshoot issues as needed.
• Assist in maintaining servers, workstations.
• Install, configure, and update software.

Document IT processes, procedures, and troubleshooting steps.

Qualifications:

• Bachelor's degree in Information Technology, Computer science or related field
• Minimum of 3-years work experience in the same capacity
• Writing technical documentation
• Basic SQL
• Network configuration
• Technical support
• Ability to learn new technologies quickly
• Ability to work independently and as part of a team

Work Location and Schedule

• Willing to work on a shifting schedule
• Willing to work on site