Support Staff

World Vision; Baybay; On-site; PHP 240,000 - 360,000; Full time

Job summary

World Vision Philippines is seeking a dedicated Support Staff for the Area Development Program in Southern Leyte. This one-year, fixed-term role focuses on data integrity, sponsorship records, and effective collaboration with communities and partners.

You will educate families on sponsorship processes, coach community monitors, and manage correspondence and documentation packages to ensure compliance with sponsorship standards. Regular field engagement and local travel are expected.

Qualifications

• Bachelor's degree required in CS/IT or related field.
• At least two years in NGO program/project management.
• Excellent communication and facilitation abilities.
• Willingness to live in/near implementation areas and do field visits.

Responsibilities

• Support Area Development Program staff to maximize impact.
• Educate families on sponsorship processes and requirements.
• Coach communities to strengthen child monitoring mechanisms.
• Manage sponsorship correspondence and documentation packages.
• Prepare APR and seasonal cards while updating CUPs and CUVs.
• Assist with sponsorship education activities for children and communities.
• Collaborate with monitors to develop sponsorship strategies.
• Perform other sponsorship-related support functions as assigned.

Skills

Communication skills

Networking & alliance-building

Facilitation skills

Microsoft Office

Cebuano/Tagalog language ability

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft Office Suite

Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

The Support Staff represents WVDF in the Area Development Program in Southern Leyte, providing technical and operational support to the team to maximize transformational impact among children, families, and communities in ADP-covered areas. The role ensures the quality, accuracy, and timely management of data and sponsorship records in accordance with partnership sponsorship standards and requirements.

This is a one-year, fixed-term position based in Southern Leyte.

Major Responsibilities

• Provides support in preparing and educating families and communities on sponsorship processes, expectations, and requirements.
• Provides coaching and technical support to establish and strengthen community-based child monitoring mechanisms through regular meetings, follow-ups, and integration of sponsorship requirements and standards.
• Manages sponsorship-related correspondence, including Introduction Letters (IL), Exit Letters (EL), Special Letters (SL), Gifts and Letters (GAL), and queries, ensuring compliance with partnership sponsorship standards.
• Manages and ensures the completeness of documentation packages for new growth, including Child Health (CH), Child Growth and Participation (CGP), Child and/or Community Growth Visits (CGVs), and Exit Letters (EL).
• Facilitates processes related to the preparation of the Annual Progress Report (APR) and Christmas/Greeting Cards, including ensuring that all registered children have updated Child Update Profiles (CUPs) uploaded in SSUI (HOPE) and updated Child Update Videos (CUVs) for international Area Programs (APs).
• Provides support to the AP team in implementing ongoing and creative sponsorship education activities for registered children, other vulnerable children, and communities.
• Collaborates with community child monitors to develop and strengthen strategies for effective sponsorship management and child monitoring. Provides support to the team in capturing, organizing, uploading, and translating community videos and other sponsorship-related materials.
• Performs other sponsorship-related support functions as may be assigned to contribute to the effective implementation of the Area Development Program.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least two years of relevant experience in program or project management, preferably in an NGO or development organization.
• Excellent communication, networking, alliance-building, and facilitation skills.
• Proficient in Microsoft Office applications and able to effectively use digital tools and technology for program management, documentation, and data management.
• Willingness to live in or near the barangay/primary area of implementation to ensure regular engagement with communities.
• Willingness and physical capacity to undertake regular fieldwork and community visits in the covered communities of Liloan and San Francisco, Southern Leyte, including walking long distances when necessary.
• Proficient in Cebuano and Tagalog, with the ability to communicate effectively with children, families, community members, and local stakeholders.
• Demonstrates adaptability, teamwork, and commitment to working in community-based settings.

World Vision is committed to safeguarding all children as well as adults living where World Vision operates. We have zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Each potential team member needs to understand the importance of these issues and be open to further training and guidance on our safeguarding policies and responsibilities.

Applicant Types Accepted:

Local Applicants Only