Support Staff

World Vision International (New); Baybay; On-site; PHP 335,000 - 513,000; Full time

Job summary

World Vision International (New) in Southern Leyte seeks a Support Staff to provide technical and operational support for the Area Development Program, ensuring timely management of data and sponsorship records according to partnership sponsorship standards.

Based in Southern Leyte, the role requires field visits, collaboration with community monitors, and strong communication skills to engage families and communities.

Qualifications

• Requires a Bachelor’s degree in a relevant field.
• Strong communication and facilitation skills required.
• Experience with program or project management in NGOs is preferred.

Responsibilities

• Provides technical and operational support to maximize transformational impact.

Skills

Communication

Networking

Facilitation

MS Office

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Related field

Tools

Microsoft Office

Data management tools

Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: The Support Staff represents WVDF in the Area Development Program in Southern Leyte, providing technical and operational support to the team to maximize transformational impact among children, families, and communities in ADP-covered areas. The role ensures the quality, accuracy, and timely management of data and sponsorship records in accordance with partnership sponsorship standards and requirements. This is a one-year, fixed-term position based in Southern Leyte.

Major Responsibilities

• Provides support in preparing and educating families and communities on sponsorship processes, expectations, and requirements.
• Provides coaching and technical support to establish and strengthen community-based child monitoring mechanisms through regular meetings, follow-ups, and integration of sponsorship requirements and standards.
• Manages sponsorship-related correspondence, including Introduction Letters (IL), Exit Letters (EL), Special Letters (SL), Gifts and Letters (GAL), and queries, ensuring compliance with partnership sponsorship standards.
• Manages and ensures the completeness of documentation packages for new growth, including Child Health (CH), Child Growth and Participation (CGP), Child and/or Community Growth Visits (CGVs), and Exit Letters (EL).
• Facilitates processes related to the preparation of the Annual Progress Report (APR) and Christmas/Greeting Cards, including ensuring that all registered children have updated Child Update Profiles (CUPs) uploaded in SSUI (HOPE) and updated Child Update Videos (CUVs) for international Area Programs (APs).
• Provides support to the AP team in implementing ongoing and creative sponsorship education activities for registered children, other vulnerable children, and communities.
• Collaborates with community child monitors to develop and strengthen strategies for effective sponsorship management and child monitoring.
• Provides support to the team in capturing, organizing, uploading, and translating community videos and other sponsorship-related materials.
• Performs other sponsorship-related support functions as may be assigned to contribute to the effective implementation of the Area Development Program.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least two years of relevant experience in program or project management, preferably in an NGO or development organization.
• Excellent communication, networking, alliance-building, and facilitation skills.
• Proficient in Microsoft Office applications and able to effectively use digital tools and technology for program management, documentation, and data management.
• Willingness to live in or near the barangay/primary area of implementation to ensure regular engagement with communities.
• Willingness and physical capacity to undertake regular fieldwork and community visits in the covered communities of Liloan and San Francisco, Southern Leyte, including walking long distances when necessary.
• Proficient in Cebuano and Tagalog, with the ability to communicate effectively with children, families, community members, and local stakeholders.
• Demonstrates adaptability, teamwork, and commitment to working in community-based settings.

World Vision is committed to safeguarding all children as well as adults living where World Vision operates. We have zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Each potential team member needs to understand the importance of these issues and be open to further training and guidance on our safeguarding policies and responsibilities.

Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 31,000+ staff working towards one vision: life in its fullness for every child. A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes.

Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision.

Our people are our greatest asset. Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work.