Support Engineer I: Customer-Facing Tech Support

Oracle; Philippines; Hybrid; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Competitive benefits

Volunteer programs

Job summary

Oracle Philippines is seeking a Support Engineer 1 to provide first- and second-line technical support to Oracle customers. You will handle inbound calls and service requests, troubleshoot a broad range of application, database, hardware and cloud issues, and contribute to knowledge management and process improvements.

The role requires a minimum 2 years of support experience, an associate degree or equivalent, strong English communication, and a willingness to learn.

Qualifications

• Associate degree is preferred and/or equivalent work experience.
• Minimum 2 years providing support including both Oracle or non-Oracle products.
• Customer Focused - empathy and high-quality service.
• Strong attention to detail and accuracy.
• Good interpersonal skills and team player mindset.
• Excellent verbal and written English communication skills.
• Willingness to use self-learning tools and online documentation for self-learning.

Responsibilities

• Provide first- and second-level technical support to Oracle customers.
• Troubleshoot a broad range of application, database, hardware, and cloud environment issues.
• Log and manage support requests in appropriate systems and ensure timely follow-up.
• Maintain relationships with customers and communicate progress during incident handling.
• Contribute to knowledge management and process improvement.

Skills

Customer focus

Attention to detail

Verbal and written English

Team player

Willingness to self-learn

Problem solving

Education

Associate degree or equivalent

Tools

WebEx

Bomgar

VPN

Job description

Oracle Philippines is seeking a Support Engineer 1 to provide first- and second-line technical support to Oracle customers. You will handle inbound calls and service requests, troubleshoot a broad range of application, database, hardware and cloud issues, and contribute to knowledge management and process improvements.

The role requires a minimum 2 years of support experience, an associate degree or equivalent, strong English communication, and a willingness to learn.