IT Support Specialist

MicroSourcing International; Manila; Hybrid; PHP 320,000 - 420,000; Full time

Job summary

MicroSourcing International is looking for an IT Support Specialist to provide remote diagnostics and troubleshooting for workstation issues and to manage Microsoft 365 services. The role requires hands-on Windows support, strong communication, and ITIL-aligned ticket handling in a hybrid work setup based in Metro Manila, Philippines.

The candidate will use tools like ManageEngine Endpoint Central, Microsoft Intune, SCCM, and PDQ to deploy patches, manage endpoints, and resolve incidents

Qualifications

• Experience in IT Service Desk or Desktop Support.
• Hands-on support of Windows 10/11 desktops/laptops in remote environments.
• Familiarity with AD (on-premises) and Azure AD user management, including MFA.

Responsibilities

• Remotely diagnose and troubleshoot workstation issues.
• Use remote tools to identify and resolve desktop/laptop problems efficiently.
• Guide end users through troubleshooting via phone, email, and chat.

Skills

Windows support

Remote support

Communication skills

ITIL awareness

Team collaboration

Tools

ManageEngine Endpoint Central

Microsoft Intune

SCCM

PDQ

Azure Active Directory

Microsoft 365 Admin

Job description

Discover your 100% YOU with MicroSourcing!

Position: IT Support Specialist

Location: Cyberscape, Ortigas, Pasig City

Work setup & shift: Hybrid | Day Shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an IT Support Specialist, you will:

• Remotely diagnose and troubleshoot workstation issues involving system performance, connectivity, and application errors.
• Utilize remote support and endpoint management tools, such as ManageEngine, to identify and resolve desktop and laptop issues efficiently.
• Guide end users through troubleshooting procedures via phone, email, and chat to minimize downtime and ensure timely issue resolution.
• Administer Microsoft 365 services, including mailbox configuration, license assignments, and troubleshooting Outlook, Microsoft Teams, and OneDrive.
• Manage Active Directory and Azure Active Directory accounts, including user provisioning, password resets, group memberships, and multi-factor authentication (MFA) setup.
• Review system logs and Windows Event Viewer to identify root causes and resolve technical issues.
• Support endpoint management activities, including remote software deployment, patching, and device administration.
• Manage service calls and support tickets in accordance with ITIL best practices and established service-level agreements.
• Document troubleshooting steps, resolutions, and escalations to maintain accurate service records.
• Communicate effectively with internal stakeholders, including clinic staff, doctors, and management teams, to deliver reliable IT support.

What You Need

Non-negotiables

• Previous experience in IT Service Desk, Desktop Support, or a similar technical support role.
• Hands-on experience supporting Windows 10/11 desktops and laptops in a remote support environment.
• Strong knowledge of on-premises Active Directory and Azure Active Directory, including user account management, password resets, group memberships, and MFA configuration.
• Experience administering Microsoft 365, including mailbox management, license assignments, Outlook, Teams, and OneDrive troubleshooting.
• Experience using remote support tools to diagnose and resolve end-user technical issues.
• Strong written and verbal communication skills, with the ability to support stakeholders across different organizational levels.

Preferred Skills/expertise

• Familiarity with endpoint management and deployment tools such as ManageEngine Endpoint Central, Microsoft Intune, SCCM, PDQ, or similar platforms.
• Experience with remote software deployment, endpoint patching, and device management.
• Knowledge of Windows system logs, Event Viewer, and technical troubleshooting methodologies.
• Working knowledge of ITIL best practices, incident management, and ticketing processes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.