Support Coordinator, Global Operations

Cobden & Carter International; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A global operations support firm is seeking a Support Coordinator to assist with various processes within their Office Operations function. The position involves operating a service desk, processing account requests, and supporting data collection efforts, requiring relevant customer service experience. The role offers a hybrid work environment and is located in Makati, Philippines. Candidates should be a graduate of any 4-year course.

Qualifications

• Relevant work experience in a global customer service environment is necessary.
• Preferred systems experience (training will be provided) in various software.

Responsibilities

• Operate the Translation Service Desk and respond to requests.
• Process contingent worker account requests and renewals.
• Assist with data collection for the annual greenhouse gas assessment.

Skills

Customer service

Data collection

Stakeholder management

Education

Graduate of any 4-year course

Tools

ServiceNow

EMS (RRS)

AlertMedia

SecureWatch

ISOS

Job description

About the job Support Coordinator, Global Operations

Position: Support Coordinator, Global Operations

The Coordinator role within the Global Operations Support team is a new role with responsibility for supporting systems and processes within the Office Operations function globally. The team will provide 24*5 support, from Monday to Friday.

Duties and Accountabilities:

• Operate the Translation Service Desk shared email account. Triage and respond to requests in a consistent, professional and timely manner, escalating where necessary.
• Process contingent worker account requests, renewals and decommissioning, for RRD Document Services accounts.
• Assist with data collection for the annual greenhouse gas assessment firmwide. Assist with data input to the Greenstone Enterprise portal as needed.
• Provide administrative support to the printer asset management program, (keeping records updated in ServiceNow, producing reports, liaising with Office Managers regarding printer renewals) to improve hardware standardization, data and reporting.
• Assist with twice yearly testing of the emergency alerting system (AlertMedia) with offices globally.
• Assist with the annual physical security assessment with offices globally using the SecureWatch system, and review of the Local Office Security Plans with offices globally.
• Assist with the annual update of BCP plans, pocket cards and emergency information sheets with offices globally.
• Respond to ISOS technical support tickets, coordinate technical support with vendor.
• Maintain a professional approach to managing issues, escalating as needed and keeping relevant stakeholders updated.
• Practice stakeholder influencing skills to encourage awareness and adoption of Global Operations systems and processes throughout the Firm.

Qualifications

• Graduate of any 4year course
• Relevant work experience in a global customer service environment is necessary
• Preferred systems experience (training will be provided) in: ServiceNow, EMS (RRS), BCIC, AlertMedia, SecureWatch, ISOS

Location: Makati, PH

Setup: Hybrid

Schedule: Rotational

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.