Supply Chain Specialist | *35K Joining Bonus

Infosys BPM Philippines; Taguig; On-site; PHP 335,000 - 536,000; Full time

Job summary

Infosys BPM Philippines is seeking a Supply Chain/Logistics-focused professional to support Kraft Heinz ANZ from our Taguig office. You will handle customer calls, deliver 1st level technical support, and drive timely service restorations in line with SOPs.

Role requires a bachelor's degree in business, at least 3 years in logistics/supply chain in BPO/shared services, and strong interpersonal, communication, and analytical skills; onsite work with possible night shifts and weekend coverage is

Qualifications

• Bachelor’s degree graduate in any business-related course.
• At least 3 years of Logistics/Supply Chain experience in a BPO/Shared Services or Logistics setup.
• Excellent interpersonal, communication and analytical skills.
• Willing to work onsite; night shifts, shifting schedules and holidays may be required.
• No permanent Work-From-Home or hybrid arrangements offered.

Responsibilities

• Assist customers via calls as the major support channel and provide timely resolutions following SOPs.
• Provide 1st level technical support and service restoration to ensure maximum availability.
• Follow a disciplined problem-solving approach and meet prescribed timelines.
• Conduct 1st measure analysis and coordinate with support teams for escalation handling.
• Research and educate clients while promoting client products and services; identify opportunities.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

Bachelor's degree in business-related field

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Join our team and support Kraft Heinz Company, a globally recognized leader in the food and beverage industry, serving its ANZ market.

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client’s SOPs thereby ensuring customer satisfaction
• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client’s SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Bachelor’s degree graduate, of any Business-related course
• With at least 3 years of Logistics/Supply Chain experience in a BPO/Shared Services or Logistics setup.
• Excellent interpersonal, communication and analytical skills.
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

*We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines

To qualify for the sign-on bonus, candidates must meet the following criteria:

• Must be hired for the Supply Chain position (Job Level: 3A) located in BGC, Taguig
• Joining period: On or before September 30, 2026
• Other terms and conditions apply

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.