Overall Objectives:
The Supply Chain Manager oversees end-to-end supply chain execution across procurement coordination, demand and supply planning, inventory control, warehousing, order management, fulfillment and logistics. The role ensures product availability, inventory accuracy, cost efficiency, service-level achievement, risk controls and continuous improvement across offline stores, marketplaces and direct-to-consumer channels.
Key Responsibilities:
- Lead end-to-end supply chain operations, from purchase order readiness and inbound receiving through inventory storage, sales order fulfillment, dispatch, delivery and returns.
- Coordinate S&OP / Integrated Business Planning (IBP) inputs with Commercial, Finance, Product and Operations teams; maintain demand, supply and inventory visibility, and escal…
- Own inventory accuracy, cycle counts, reconciliation, aging and slow-moving stock reviews, stock transfers, inventory recovery plans and replenishment controls.
- Oversee third-party warehouse and logistics providers; validate capacity, safe handling, productivity, shipment traceability, proof of delivery and compliance with contracted SLAs.
- Govern order-to-delivery processing across stores, marketplaces and dot-com, including allocations, backorders, cancellations, delivery exceptions, reverse logistics and customer escalations.
- Establish and maintain SOPs, process controls and clear handoffs for PO-to-inbound, stock movement, SO-to-invoice, fulfillment and inventory adjustment processes.
- Monitor supply chain KPIs such as OTIF, fill rate, order cycle time, inventory accuracy, days of inventory, aging, logistics cost per order and warehouse productivity.
- Lead weekly operating reviews and monthly performance reviews, with root-cause analysis, corrective action owners and risk escalation.
- Partner with IT, Finance and process owners to strengthen ERP, OMS and WMS transactions, master data integrity, integrations and system reconciliation.
- Drive productivity, cost optimization, process improvement and business continuity, while coaching team members and enforcing EHS, site security and compliance standards.
Qualifications:
- Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management or a related field.
- At least 5 years of relevant experience in supply chain, inventory, warehousing, fulfillment or logistics, including 2 years in a supervisory or managerial capacity. Proven experience managing external logistics partners, supply chain metrics and cross-functional execution. Working knowledge of ERP, OMS or WMS.
- Training in inventory control, warehouse operations, S&OP, logistics management, occupational safety and process improvement.