Supply Chain & Customer Experience Specialist

Skechers USA Ltd.; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Skechers USA Ltd. in the Philippines is seeking a Supply Chain Associate to lead order distro based on POs and delivery schedules, allocate stocks, and manage returns and customer service across social media channels.

The role covers monthly reporting, escalation of urgent queries, collaboration with other departments, and driving process improvements to boost productivity and efficiency in daily SCM tasks.

Responsibilities

• Execute the global and local company’s standards, processes, policies and systems in supply chain management.
• Accurately and timely allocation of stocks based on accounts’ POs and delivery schedule.
• Ensure complete documentations are submitted to customers prior delivery of products to their warehouse (pre-alert, DRs, invoices, etc)
• Monthly and weekly monitoring, updating and cleaning of gdc data – oversold
• Accurately and timely processing of returns and ensures correct quantity and return reason.
• Accurately and timely response to all socmed customer concerns whether through DM or comments.
• Comprehensive monthly reporting of all concerns customer service inquiries and soc med concerns received with classifications.
• Escalate to the right department any urgent queries or comments garnered from website and social media accounts.
• Collaborate with other departments to ensure timely and accurate respond to customer needs.
• Establish and maintain collaborative working relationships with customers to achieve customer satisfaction.
• Submits required periodical report and updates to management.
• Address and ensure closure all customer queries.
• Assist SC Asst Manager on process design of different tasks within the scope of work.
• Document and assess processes within scope for improvements.

Job description

Skechers USA Ltd. in the Philippines is seeking a Supply Chain Associate to lead order distro based on POs and delivery schedules, allocate stocks, and manage returns and customer service across social media channels.

The role covers monthly reporting, escalation of urgent queries, collaboration with other departments, and driving process improvements to boost productivity and efficiency in daily SCM tasks.