Supply Chain Associate

Skechers USA Ltd.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Skechers USA Ltd. in the Philippines is seeking a Supply Chain Associate to lead order distribution based on accounts’ POs and delivery schedules, allocate stock, and handle returns entry with accuracy.

You will manage customer service for social media, generate pick tickets, monitor data quality, and prepare monthly reports. The role emphasizes process improvements and collaboration with other departments to ensure timely, satisfactory service.

Responsibilities

• Lead the distro of orders based on accounts’ PO and delivery schedule.
• Allocate orders and generate pick tickets.
• Manage customer service for social media accounts.
• Drive improvement initiatives to enhance productivity and efficiency.
• Submit periodical reports and escalate urgent queries.
• Collaborate with other departments to ensure timely responses to customer needs.

Job description

The Supply Chain Associate will be responsible for leading the distro of orders based on accounts’ PO and delivery schedule, and returns entry. He/She will also be responsible in allocation of orders and generation of pick tickets. He/She will also manage customer service for socmed accounts. He/She will also drive improvement initiatives to ensure productivity and efficiency in the functions he/she is handling. Execute the global and local company’s standards, processes, policies and systems in supply chain management. Accurately and timely allocation of stocks based on accounts’ POs and delivery schedule. Ensure complete documentations are submitted to customers prior delivery of products to their warehouse (pre-alert, DRs, invoices, etc) Monthly and weekly monitoring, updating and cleaning of gdc data – oversold Accurately and timely processing of returns and ensures correct quantity and return reason. Accurately and timely response to all socmed customer concerns whether through DM or comments. Comprehensive monthly reporting of all concerns customer service inquiries and soc med concerns received with classifications. Escalate to the right department any urgent queries or comments garnered from website and social media accounts. Collaborate with other departments to ensure timely and accurate respond to customer needs. Establish and maintain collaborative working relationships with customers to achieve customer satisfaction. Submits required periodical report and updates to management. Address and ensure closure all customer queries. Assist SC Asst Manager on process design of different tasks within the scope of work. Document and assess processes within scope for improvements.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Join our team of innovators, creators, and designers. Skechers, the global leader in comfort technologies, brings together employees from around the globe to deliver stylish products for people of all ages. Our employees are passionate about more than just the products we design, employees – we value community involvement and give back to local communities through a variety of initiatives including Skechers Foundation and Bobs for Dogs. Learn more about who Skechers supports local communities around the world. Stay up to date on our brand, job openings, community involvement, and more via LinkedIn. Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. From footwear to apparel and accessories, Skechers has a product for you and your family. Learn more about our many product offerings here.