Supervisor I, Operations Management

LexisNexis Risk Solutions; Manila; On-site; PHP 446,400 - 613,800; Full time

Job summary

A global analytics firm is seeking a qualified individual to join their operations team in Manila, Philippines. The role emphasizes leadership in managing daily operations, coaching team members, and driving process improvements. Candidates should possess a Bachelor’s degree and have 1-2 years of leadership experience, with a focus on handling sales teams. Excellent communication skills and a proactive approach to managing initiatives are essential. The position requires adaptability to work in a flexible schedule, including night shifts.

Qualifications

• 1-2 years of leadership experience preferred.
• Experience in handling Sales calls-related team/program preferred.
• Successful or above rating in last performance cycle required.

Responsibilities

• Monitor accuracy of work and identify opportunities for improvement.
• Coach and mentor team members in production.
• Execute departmental goals and objectives.

Skills

People and stakeholder relationship management

Excellent written and verbal communication

Detail-oriented and project management skills

Problem-solving and analytical skills

Ability to learn enterprise AI tools

Education

Bachelor/College degree

Job description

.* Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results* Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.* Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations* Review, develop and implement process improvements, departmental goals, and objectives* Conduct monthly operations review and execute action items agreed with the manager and business unit partners* Manage multiple processes or work functions simultaneously* Monitor and manage workload and assignments of the team* Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions* Manage and facilitate the corrective action process, partnering with the Manager* Process audit – support annual process audit activities* Operations Standard – support compliance with established processes* Complete other duties as assigned* Candidate must possess Bachelor/College degree* **Preferably with 1-2 years of leadership experience*** **Preferably with experience in handling Sales calls-related team/program*** Strong people and stakeholder relationship management skills* Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization* Amenable to work on a night shift or flexible schedule* With excellent work ethics and can easily adapt to CI and Agile Culture* Detail oriented and project management skills* Proven success at managing change* Strong organizational, prioritization and delegation skills* Proven problem solving and analytical skills* **Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.*** **Must be in current role for 1 year*** **Must not have received any Disciplinary Action within the past 12 months*** **Must not have any Attendance and Punctuality issues in the past 12 month*** **Must have a Successful or above rating in the last Enabling Performance cycle****We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **to access benefits specific to your location.**RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.