Supervisor, Customer Order Management

Cardinal Health; Taguig; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

Cardinal Health in Manila is seeking a seasoned Customer Order Management supervisor to oversee insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities.

You will lead a revenue cycle team, monitor productivity and quality, coach staff, resolve issues, and collaborate with cross-functional partners to improve processes and customer outcomes. The role requires 4–8 years of RCM supervision and willingness to work US hours in BGC.

Qualifications

• 4–8 years of experience as supervisor/team lead managing an RCM account.
• Bachelor’s degree in related field, or equivalent work experience, preferred.
• Willing to work on a hybrid set-up and US hours in BGC.
• POC experience.

Responsibilities

• Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
• Monitors productivity, quality, service levels, and compliance with established policies and procedures.
• Provides coaching, performance feedback, and development support to team members.
• Resolves routine operational issues and escalates complex concerns as appropriate.
• Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
• Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
• Communicates effectively with team members, stakeholders, and customers to support operational success.
• Implements and reinforces process changes, best practices, and quality standards.
• Decisions primarily impact team performance, customer experience, and operational results.

Skills

Team leadership

Revenue cycle management

Coaching & feedback

Process improvement

Stakeholder communication

Education

Bachelor's degree or equivalent (related field)

Job description

What Customer Order Management Contributes To Cardinal Health

Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.

Qualifications

External

• 4-8 years of experience as supervisor/team lead managing an RCM account, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Willing to work on a hybrid set-up and US hours in BGC.

Internal

• Open to AHS OPRCM B4, P1 and up.
• Candidate must have POC experience.

What is expected of you and others at this level

• Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
• Monitors productivity, quality, service levels, and compliance with established policies and procedures.
• Provides coaching, performance feedback, and development support to team members.
• Resolves routine operational issues and escalates complex concerns as appropriate.
• Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
• Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
• Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
• Communicates effectively with team members, stakeholders, and customers to support operational success.
• Implements and reinforces process changes, best practices, and quality standards.
• Decisions primarily impact team performance, customer experience, and operational results.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.