Supervisor Community Support Services

Boys Town; Metro Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

Boys Town in the Philippines seeks a senior Community Services Supervisor to oversee staff delivering services in homes, schools, and communities. You will supervise, train, and evaluate personnel while building partnerships with civic leaders and service providers.

The role emphasizes safety, documentation accuracy, and 24/7 on-call availability to support staff and service recipients. A strong background in social services and leadership is essential.

Qualifications

• Bachelor's degree in social services, behavioral sciences, related field, or equivalent combination of education and experience.
• Minimum of 1 year of experience required.
• Able to provide own transportation (mileage reimbursed) to complete travel requirements of the job.
• Bilingual skills, based on Affiliate Site location or local contracts, may be required.

Responsibilities

• Oversees safe and effective provision of services and ensures adherence to safety policies.
• Hires, supervises, trains, and evaluates program personnel.
• Develops and maintains community collaborations and communicates with civic leaders and professionals.
• Maintains program budgets and arranges for equipment and supplies.
• Monitors records and documentation, including service plans and case notes, for timely completion.

Skills

Staff supervision

Stakeholder communication

MS Office

24/7 on-call availability

Education

Bachelor's degree in social services or related field

Master's degree (preferred)

Tools

MS Office

Job description

Supervises culturally and linguistically appropriate staff that deliver services in a variety of settings to include homes, schools, and the community. Collaborates with internal and external stakeholders of the programming provided by staff of Father Flanagan’s Boys Home.

MAJOR RESPONSIBILITIES & DUTIES:

Oversees and supports safe and effective provision of services

• Requires employees to adhere to policies related to safety and boundaries with service recipients.
• Attends safety and abuse risk management training as assigned.
• Provides employees with on-going supervision and education related to safety and abuse risk.
• Responds quickly and confidentially to reports of suspicious or inappropriate behavior.
• Follows mandated abuse reporting requirements.

Plans, implements, and coordinates the daily operations Community Support Services

• Hires, supervises, trains, and evaluates program personnel.
• Develops and maintains community collaborations; educates and communicates to civic leaders, government officials, and professionals in the community.
• Evaluates program development progress to ensure program effectiveness.
• Supervises and participates in individualized and group lesson plans.
• Provides reports on request; analyzes and reviews data.
• Assists in developing and maintaining program budgets; arranges for purchase of equipment and supplies.

Contributes to ongoing program development and quality while overseeing staff completing Common Sense Parenting classes and providing services in homes, schools, and communities

• Supervises staff involved in multiple programs.
• Supervises and provides assessment of staff strengths and needs while implementing strategies for continued development.
• Acts as an advocate for children and families.
• Monitors and ensures that records and documentation, including service plans, forms, reports, case notes, narratives, outcome measures, and demographics, are completed appropriately and on time.
• Assists in accepting and screening referrals to the program.
• Supervises and participates in service planning reviews, progress reviews, staff meetings, and case reviews.
• Available to staff on a 24/7 on-call basis.
• Promotes safety through ongoing training and supervision and promotes culture of professionalism through role modeling, profession, and respect.
• May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid understanding of the philosophy and function of public assistance and social services systems; knowledge of recognized interventions such as risk assessment and crisis intervention in order to address identified service needs.
• Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.
• Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Computer skills in Microsoft Office.
• Ability to successfully lead a team of associates and to supervise family intervention services, be knowledgeable of, and comply with, statutes and policies which affect target population.
• Strong knowledge of Boys Town model.
• This position is on-call (continuously or rotationally) to provide support and may require flexible hours, including evenings and weekends.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in social services, behavioral sciences, related field, or equivalent combination of education and experience required.
• Minimum of 1 year of experience required.
• Able to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.
• Bilingual skills, based on Affiliate Site location or local contracts, may be required.

PREFERRED QUALIFICATIONS:

• Master's degree is preferred.
• Experience including direct care in a human services field, administrative, and supervisory experience preferred.
• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families. Duties are performed in a variety of environments ranging from an office setting to highly stressful and potentially aggressive situations where leadership in crisis stabilization would need to occur. Environment will be both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in‑network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.