SUPERVISOR

LEO MANPOWER PTE. LTD.; Santo Niño 1st; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

LEO MANPOWER PTE. LTD. in the Philippines is hiring an experienced Salon Manager to supervise beauticians and junior staff, schedule shifts, and train new employees on treatments, products, and service standards.

You will monitor performance and provide feedback to ensure consistent service quality. You will focus on delivering exceptional client experiences, handling inquiries and complaints, recommending treatments, and building long-term client relationships while overseeing daily operations,

Qualifications

• Diploma or certificate in beauty therapy or cosmetology is required.
• 2–5 years of experience as a beautician or senior therapist is preferred.
• Supervisory or team-lead experience is advantageous.
• Solid knowledge of skincare, facials, and beauty treatments.
• Excellent communication and customer service skills.
• Strong leadership and problem-solving abilities.

Responsabilités

• Supervise, guide, and support beauticians and junior staff.
• Schedule shifts and manage staff attendance.
• Train new employees on treatments, products, and service standards.
• Monitor staff performance and provide feedback.
• Ensure excellent customer service, handle inquiries and complaints, and upsell services.
• Oversee daily salon operations, cleanliness, hygiene, and safety standards.

Connaissances

Team leadership

Customer service excellence

Sales and upselling

Time management

Attention to detail

Hygiene standards knowledge

Formation

Diploma/Certification in Beauty Therapy, Cosmetology, or related field

Description du poste

1. Team Management & Supervision

• Supervise, guide, and support beauticians and junior staff
• Schedule shifts and manage staff attendance
• Train new employees on treatments, products, and service standards
• Monitor staff performance and provide feedback

2. Client Service & Experience

• Ensure excellent customer service and client satisfaction
• Handle customer inquiries, complaints, and special requests
• Recommend suitable treatments and beauty products to clients
• Build long-term client relationships

3. Operations Management

• Oversee daily salon/spa operations
• Ensure cleanliness, hygiene, and safety standards are maintained
• Manage inventory of products and supplies
• Coordinate with suppliers and place orders when needed

4. Service Quality Control

• Ensure all treatments meet professional standards
• Stay updated on latest beauty trends, techniques, and products
• Maintain consistency in service delivery

5. Sales & Revenue Support

• Promote services, packages, and retail products
• Support achieving sales targets
• Upsell and cross-sell services

Requirements:

• Diploma/Certification in Beauty Therapy, Cosmetology, or related field
• Proven experience as a beautician or senior therapist (2-5 years preferred)
• Prior supervisory or team leadership experience is an advantage
• Strong knowledge of skincare, facials, and beauty treatments
• Excellent communication and customer service skills
• Leadership and problem-solving abilities

Key Skills:

• Team leadership
• Customer service excellence
• Sales and upselling
• Time management
• Attention to detail
• Knowledge of hygiene standards

Working Conditions:

• Retail/salon environment
• Shift work, including weekends and holidays
• Standing for extended periods