Subscriptions Management Professional

Ultra Group; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ultra Group is seeking a Subscriptions Management Professional with a minimum of 5 years of experience overseeing the full subscription lifecycle, preferably in OTT video streaming or mobile apps.

You will analyse data to identify trends, drive growth and retention, coordinate with marketing, product and analytics, manage billing and pricing strategies, and implement customer‑centric improvements to enhance the subscriber experience.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field.
• Experience in subscription management, preferably OTT/video streaming or mobile app industry.
• Strong analytical skills with ability to interpret data and generate insights.
• Proficiency in subscription management and billing systems.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Detail-oriented with a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple projects.

Responsibilities

• Oversee the entire subscription lifecycle from sign-up to renewal, ensuring a smooth process.
• Monitor and manage subscription billing, payments, and invoicing for accuracy and timeliness.
• Analyze subscription data to identify trends and opportunities; generate regular reports on key metrics.
• Collaborate with customer support to address subscription-related issues and implement improvements.
• Develop and execute retention and growth strategies with marketing and product teams.
• Assist in pricing and packaging strategies to maximize revenue and customer satisfaction.
• Coordinate with cross-functional teams to ensure alignment on subscription goals.

Skills

Analytical skills

Organizational skills

Communication skills

Time management

Education

Bachelor's degree in Business, Marketing, Finance, or related field

Tools

Billing systems

Analytics tools

Job description

We are looking for a Subscriptions Management Professional with min 5 years of experience in managing subscription services, preferably within the OTT video streaming or mobile app industry. The successful candidate will be responsible for overseeing the subscription lifecycle, ensuring a seamless and engaging experience for our users, and implementing

strategies to drive subscription growth and retention. If you are a meticulous professional with strong analytical and organizational skills, we want to hear from you!

Key Responsibilities

1. Subscription Lifecycle Management:

• Oversee the entire subscription lifecycle from sign-up to renewal, ensuring a smooth and user-friendly process.
• Monitor and manage subscription billing, payments, and invoicing to ensure accuracy and timeliness.

2. Data Analysis and Reporting:

• Analyse subscription data to identify trends, opportunities, and areas for improvement.
• Generate and present regular reports on key metrics such as subscription growth, churn rates, and revenue.

3. Customer Support and Issue Resolution:

• Collaborate with customer support to address and resolve subscription-related issues and inquiries.
• Implement feedback mechanisms to improve the subscription experience based on customer insights.

4. Retention and Growth Strategies:

• Develop and execute strategies to increase subscription retention and reduce churn.
• Work with marketing and product teams to implement campaigns and

features aimed at attracting and retaining subscribers.

5. Pricing and Packaging:

• Assist in developing and optimizing pricing strategies and subscription packages to maximize revenue and customer satisfaction.
• Conduct market research to stay informed about industry trends and

competitor offerings.

6. Collaboration and Communication:

• Work closely with cross-functional teams including marketing, finance, product, and analytics to ensure alignment on subscription goals and initiatives.
• Communicate subscription strategies and performance to senior

management and stakeholders.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Experience in subscription management, preferably within the OTT video streaming or mobile app industry.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in subscription management and billing systems.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Detail-oriented with a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Preferred Qualifications

• Experience with subscription analytics tools
• Familiarity with subscription-based business models and revenue recognition principles.
• Knowledge of the latest trends and best practices in subscription management.