Subject Matter Expert - ACH

Abbott; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Abbott in the Philippines is seeking a Customer Service Representative to respond to inquiries by telephone or email and resolve issues in line with service standards.

You will maintain product knowledge, navigate data entry systems, and coordinate with sales and technical teams to address customer needs; a diploma and 2 years' experience are preferred.

This on-site role at Five/Neo Building in Taguig City offers exposure to the HF Heart Failure division and a standard shift.

Qualifications

• Requires strong communication skills and ability to respond to customer inquiries via phone and email.
• Candidate should be able to navigate a computerized data entry system or similar applications.
• Proven ability to communicate clearly and effectively with customers and internal teams.

Responsibilities

• Respond to customer inquiries via telephone or email to provide problem resolution.
• Address inquiries, orders, service needs and complaints; route to sales, technical or service teams as needed.
• Maintain detailed and current knowledge of Abbott products and services.
• Analyze customer service needs for communication to service and technical departments.
• Navigate a computerized data entry system or other relevant applications.

Skills

Strong communication skills

Telephone & email responsiveness

Data entry navigation

Language proficiency

Education

Technical Diploma

Tools

Computerized data entry system

Job description

JOB DESCRIPTION

Customer Service Representative

As the Customer Service Representative, you will respond to customer inquiries via telephone or email to provide problem resolution in accordance with the organization's service standards.

What You'll Do

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintain detailed and current knowledge of the company's products and services.
• Analyze customer service needs for communication to service and technical departments.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Requirements

• Technical Diploma (±12 years) or equivalent.
• Minimum 2 years of relevant experience.
• Ability to navigate a computerized data entry system or other relevant applications.
• Strong communication skills with the ability to respond to customer inquiries via telephone and email.
• Language proficiency as required for the role.

Location

This position is based in Philippines.

Location: Philippines > Taguig City : Five/Neo Building

Job Family and Division

Job Family: Customer Service

Division: HF Heart Failure

Work Details

Work Shift: Standard

Travel: Not specified

Medical Surveillance: Not Applicable

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Salary

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Company Information

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGloba