Customer Service Expert — Problem Solver (Philippines)

Abbott; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Abbott in the Philippines is seeking a Customer Service Representative to respond to inquiries by telephone or email and resolve issues in line with service standards.

You will maintain product knowledge, navigate data entry systems, and coordinate with sales and technical teams to address customer needs; a diploma and 2 years' experience are preferred.

This on-site role at Five/Neo Building in Taguig City offers exposure to the HF Heart Failure division and a standard shift.

Qualifications

• Requires strong communication skills and ability to respond to customer inquiries via phone and email.
• Candidate should be able to navigate a computerized data entry system or similar applications.
• Proven ability to communicate clearly and effectively with customers and internal teams.

Responsibilities

• Respond to customer inquiries via telephone or email to provide problem resolution.
• Address inquiries, orders, service needs and complaints; route to sales, technical or service teams as needed.
• Maintain detailed and current knowledge of Abbott products and services.
• Analyze customer service needs for communication to service and technical departments.
• Navigate a computerized data entry system or other relevant applications.

Skills

Strong communication skills

Telephone & email responsiveness

Data entry navigation

Language proficiency

Education

Technical Diploma

Tools

Computerized data entry system

Job description

Abbott in the Philippines is seeking a Customer Service Representative to respond to inquiries by telephone or email and resolve issues in line with service standards.

You will maintain product knowledge, navigate data entry systems, and coordinate with sales and technical teams to address customer needs; a diploma and 2 years' experience are preferred.

This on-site role at Five/Neo Building in Taguig City offers exposure to the HF Heart Failure division and a standard shift.