Strategy Execution & CX Leader

Globe Telecom; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Telecom is seeking a strategic leader to drive enterprise process management and customer experience initiatives. The role focuses on governance of strategy execution, design of CX journeys, and data-driven performance metrics across the organization.

The ideal candidate will have a strong analytical background, leadership experience, and a track record of implementing CX strategies that boost loyalty and retention.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or related field; MBA or advanced degree highly preferred.

Responsibilities

• Strategy Execution & Enterprise Process Management: oversight of governance, monitor progress and drive corrective actions.
• CX: map, analyze, and redesign end-to-end customer journeys; manage VoC programs for insights.
• KPIs: track portfolio health, resource utilization, and cost/ROI metrics; report to executives.
• Cross-Functional Alignment: collaborate with Sales, Marketing, Product, and Operations to ensure consistent interactions.

Education

Bachelor's degree in Business/Finance/Engineering or related field; MBA preferred

Job description

Globe Telecom is seeking a strategic leader to drive enterprise process management and customer experience initiatives. The role focuses on governance of strategy execution, design of CX journeys, and data-driven performance metrics across the organization.

The ideal candidate will have a strong analytical background, leadership experience, and a track record of implementing CX strategies that boost loyalty and retention.