Strategic Execution & Customer Experience Leader

Globe Telecom; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Globe Telecom invites a strategic leader to drive strategy execution and enterprise process management across the organization. You will oversee governance, map and optimize core processes, and track KPIs to inform executive decisions.

In this role you will shape CX strategies, drive Voice of the Customer programs, and collaborate with Sales, Marketing, Product, and Operations to ensure consistent customer experiences and measurable improvements in loyalty and retention.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or related field.
• MBA or advanced degree highly preferred.
• 3 years of progressive leadership experience in Strategy Execution or related fields.
• Experience in Enterprise Process Management or large-scale process redesign.
• Proven CX strategy development and measurable improvements.

Responsibilities

• Execute over enterprise strategy governance, monitor progress and drive corrective action.
• Champion a culture of process excellence and oversee core process design and optimization.
• Track KPIs and provide data-driven updates to executives.
• Drive end-to-end customer journeys, VoC programs, and cross-functional alignment.
• Collaborate with Sales, Marketing, Product, and Operations to ensure quality interactions.

Skills

Strategy execution

EPM

CX strategy

Data analytics

Leadership

Education

Bachelor's degree in Business/Engineering

MBA (highly preferred)

Job description

Globe Telecom invites a strategic leader to drive strategy execution and enterprise process management across the organization. You will oversee governance, map and optimize core processes, and track KPIs to inform executive decisions.

In this role you will shape CX strategies, drive Voice of the Customer programs, and collaborate with Sales, Marketing, Product, and Operations to ensure consistent customer experiences and measurable improvements in loyalty and retention.