Strategic Service Delivery Implementation Lead

SupportNinja; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive compensation

HMO coverage starting on Day 1

Paid time off

Job summary

SupportNinja in the Philippines is seeking a Sr. Manager, Service Delivery Implementation to lead the design and rollout of client onboarding programs, coordinating with ePMO, Sales, Solutions, Talent Acquisition, Workforce Management, Training, Quality, IT, HR, Finance, and client stakeholders to ensure readiness prior to Go-Live.

This role requires strong leadership, project management, stakeholder management, and cross-functional collaboration, with the ability to work onsite at The Sanctum,

Job description

SupportNinja in the Philippines is seeking a Sr. Manager, Service Delivery Implementation to lead the design and rollout of client onboarding programs, coordinating with ePMO, Sales, Solutions, Talent Acquisition, Workforce Management, Training, Quality, IT, HR, Finance, and client stakeholders to ensure readiness prior to Go-Live.

This role requires strong leadership, project management, stakeholder management, and cross-functional collaboration, with the ability to work onsite at The Sanctum,