Strategic Enterprise CSM: Drive Adoption & ROI

Intellect; Filipinas; Presencial; PHP 2.009.000 - 3.348.000; Jornada completa

Descripción de la vacante

Intellect seeks an Enterprise Client Success Manager to ensure successful delivery, adoption and impact of our mental health benefits platform for strategic and large enterprise accounts in the Philippines. You will own the end-to-end client journey from implementation to renewals and expansion, acting as a trusted advisor to senior HR and business stakeholders.

You will lead end-to-end delivery, develop tailored engagement strategies, and build long-term relationships to drive satisfaction,

Formación

• Bachelor’s degree in Business or related field; Master’s degree would be a plus
• 3+ years in client success/account management/management consulting
• Experience with enterprise accounts and major projects
• Strong communication and relationship-building skills
• Familiarity with mental health benefits and/or related industries is a plus

Responsabilidades

• Serve as primary contact for a portfolio of strategic enterprise accounts
• Own end-to-end delivery of the mental health benefits platform across clients
• Develop and execute customised engagement strategies for each client
• Build long-term relationships with senior HR and business stakeholders
• Drive client satisfaction, retention and expansion opportunities
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
• Analyse engagement, utilisation, and outcome data to demonstrate value
• Identify product enhancements based on client feedback and insights

Conocimientos

Client success

Project management

Strategic thinking

Data analysis

Stakeholder management

Cross-functional collaboration

Communication

Educación

Bachelor’s degree in Business or related

Descripción del empleo

Intellect seeks an Enterprise Client Success Manager to ensure successful delivery, adoption and impact of our mental health benefits platform for strategic and large enterprise accounts in the Philippines. You will own the end-to-end client journey from implementation to renewals and expansion, acting as a trusted advisor to senior HR and business stakeholders.

You will lead end-to-end delivery, develop tailored engagement strategies, and build long-term relationships to drive satisfaction,