Strategic CX Training Leader

Ubiquity

Bacolod

Hybrid

PHP 1,200,000 - 1,800,000

Full time

2 days ago

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Job summary

Ubiquity is seeking a Learning & Development Manager – CX Training to provide strategic leadership for customer experience training programs across accounts and sites. You will lead Training Supervisors and Trainers, partner with Operations, Quality, WFM, and clients to ensure training drives learner readiness and improved customer experience.

You will develop scalable learning strategies, establish consistent standards and governance, and use data-driven insights to improve training

Qualifications

5–7 years in Learning & Development, Training, Instructional Design, Training Operations, or related field.
At least 2–3 years leading Training Supervisors, Trainers, or other learning professionals.
BPO / contact center experience strongly preferred in a CX environment.
Experience using training and operational data to drive business decisions.

Responsibilities

Lead Training Supervisors and Trainers across assigned programs and sites.
Develop scalable learning strategies aligned with business, client, and L&D requirements.
Ensure consistent training standards, methodologies, governance, and execution.
Monitor training KPIs, learner readiness, graduation, utilization, and post-training performance.
Partner with Operations, Quality, WFM, clients, and stakeholders to align training priorities and solutions.