Strategic Customers - APAC 360 Deal Lead (Elevate)

ServiceNow; Santo Niño 1st; On-site; PHP 7,533,000 - 11,299,000; Full time

Job summary

ServiceNow seeks a Strategic Customers – APAC 360 Deal Lead to act as the central liaison for 360 deal activity across APAC sales teams and internal BUs. You’ll shape deal strategy, align business needs, and accelerate GTM initiatives while balancing investments with NNACV growth.

The role emphasizes cross‑functional leadership and deal execution excellence in a fast‑paced environment. Lead partnerships with Finance, Revenue, Sourcing, Legal, and other stakeholders to ensure timely approvals and

Qualifications

• Experience integrating AI into workflows and decision-making.
• 10+ years as Product Manager/PO/Consultant in a software company.
• Experience creating digital experiences in CSM, CRM, or HCM.
• Comfortable presenting to executives in multiple formats.

Responsibilities

• Serve as central liaison to APAC sales teams and internal BUs for 360 deals.
• Shape deal strategy, align business needs, and accelerate GTM initiatives.
• Collaborate with Finance, Legal, and Global Sourcing to streamline approvals.
• Lead post-deal insights and drive continuous improvement.
• Build cross-functional relationships and translate goals into deal strategy.
• Drive visibility into 360 deal activity across regions and functions.

Skills

Strategic thinker

Execution focused

Analytical mindset

Strong communicator

Ambiguity tolerance

Leadership

AI integration

ServiceNow exposure

Job description

As the Strategic Customers – APAC 360 Deal Lead (Elevate), you will serve as the central business unit liaison to APAC sales teams for ServiceNow’s business-enabling functions and all internal Business Units as it relates to 360 deal activity. You’ll bring together cross‑functional stakeholders to shape deal strategy, streamline “Buy From” execution, and ensure alignment between business needs, risk considerations, and sales objectives. You’ll play a pivotal role in improving GTM efficiency, accelerating deal velocity, and balancing OPEX investment with NNACV growth. Your work will also drive consistency and insight across 360 activities, including supporting natural event planning and helping the organization avoid value leakage from unplanned or misaligned deal activity.

Priorities & Responsibilities:

Serve as Central Point of Contact for the ‘Buy From’ Side of 360 Deals for Specific BUs

• Act as the global BU liaison to sales teams and internal ServiceNow Business functions.
• Act as a global liaison to sales / GTM teams and global partnerships w/ Value Added Resellers and also System Integrators.
• Represent a unified “Buy From” perspective, streamlining access and coordination for the sales organization.
• Leverage strong relationships with executive sponsors, sourcing, and customer advocacy to facilitate alignment and speed
• Create Value Through Structure and Process
• Design and implement a structured approach to identify and act on natural buying events that drive incremental revenue
• Working with Sales Operations and other Sales Strategy teams, establish visibility into 360 deal activity across regions and functions, creating a unified view for tracking and strategic planning
• Improve consistency, accountability, and velocity across buy‑from aspects of the 360‑deal lifecycle

Support Deal Execution

• Collaborate with Elevate’s Complex Deal Execution team/Sales to shape and execute 360 deals that align to GTM strategy and business priorities and strike the optimal balance between investment and revenue generation in strategic deals
• Support execution of complex transactions by guiding deal architecture, risk mitigation, and internal stakeholder engagement

Build Deep Cross-Functional Relationships

• Cultivate trusted relationships with business owners across the enterprise to support proactive deal engagement and GTM alignment
• Act as a strategic advisor across functions, translating business goals into actionable deal strategy
• Partner closely with Finance, Revenue Accounting, Global Sourcing, Legal and other stakeholders to streamline deal approval and execution pathways

Deliver Post-Deal Insights and Continuous Improvement

• Lead post‑mortems and insights generation for closed 360 deals, translating outcomes into scalable process improvements and strategy refinements
• Evolve frameworks such as the decision matrices, budgeting guidance, and approval processes to enable faster, smarter deal execution.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem-solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
• Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world class customer experiences
• Strong decision making based on data and business benefit to determine the best investments for the future
• Must enjoy working in a highly collaborative environment
• Experience creating digital experiences in either CSM, CRM, or HCM
• High energy, self‑starter with aptitude for learning new technologies and ability to promote transformational change
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
• Thrives in ambiguity with proven track record of out of the box problem solving skills
• Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
• The ability to generate ideas for how our digital experiences can make our customers more successful
• Prior history working with the ServiceNow platform a major plus

Skills and Attributes

• Strategic thinker with a bias for execution and outcomes
• Skilled at building trust and influence across matrixed organizations
• Analytical and structured, with a process‑oriented mindset
• Strong communicator with the ability to synthesize and present complex issues clearly
• Comfortable operating in ambiguity and helping bring clarity to others
• Collaborative, proactive, and business outcome‑focused
• Intrinsically curious about emerging technologies and their application in solving business challenges.
• Team player of unquestionable integrity, credibility, and character
• Experience within a large organization; ability to quickly establish trust‑based relationships internally to get support for customer sales objectives
• Strong leadership, problem solving, and decision‑making abilities
• Continuous improvement and growth mindset

Measure of success

• Increased speed and effectiveness of 360 deal execution
• Scaled adoption of 360 strategies, processes, and operations
• Strong feedback from Elevate Complex Deal Leaders, internal sales and business unit stakeholders