Strategic CSBP: Supply Chain & AI Transformation

Anaplan; Manila; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Anaplan, Manila, is seeking a highly driven Customer Success Business Partner to join the Customer Success team. You will partner with enterprise customers to drive measurable ROI from Anaplan’s platform, owning onboarding, implementation, adoption, renewals and expansion.

You will lead executive reviews with C-suite stakeholders, advise on Centers of Excellence and governance, and collaborate with Sales to expand platform footprint by translating capabilities into clear business value.

Qualifications

• 10+ years in customer-facing roles (customer success, presales or management consulting) with renewals and expansion experience.
• Deep expertise in Supply Chain Planning and EPM/Enterprise Planning & Analytics.
• Hands-on consulting/implementation experience with planning products such as Anaplan, SAP IBP, Kinaxis, Blue Yonder, O9.

Responsibilities

• Manage a portfolio of enterprise customers to maximize ROI and own the end-to-end lifecycle.
• Lead Executive Business Reviews with C-suite and drive renewal/expansion decisions.
• Advise on Center of Excellence governance to enable scalable adoption.
• Drive ROI, monitor usage and mitigate risks to protect renewals.
• Develop customer success assets and enablement to support growth.
• Collaborate with Sales to grow platform footprint.

Skills

Customer success

Renewals

Expansion

Supply chain

Consultative selling

Stakeholder management

Education

Bachelor's degree

MBA preferred

Tools

Anaplan

SAP IBP

Kinaxis

Blue Yonder

O9 Solutions

Job description

Anaplan, Manila, is seeking a highly driven Customer Success Business Partner to join the Customer Success team. You will partner with enterprise customers to drive measurable ROI from Anaplan’s platform, owning onboarding, implementation, adoption, renewals and expansion.

You will lead executive reviews with C-suite stakeholders, advise on Centers of Excellence and governance, and collaborate with Sales to expand platform footprint by translating capabilities into clear business value.