Strategic Client & VA Operations Lead

VA Masters; Taguig; On-site; PHP 90,000 - 130,000; Full time

Job summary

VA Masters is seeking an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client relationships and identifying growth opportunities. A strong leadership presence and customer-first mindset are essential to drive service excellence.

The role includes coordinating with clients, supporting VAs on HR matters, and ensuring smooth communication between teams and clients to achieve business growth.

Qualifications

• Strong leadership and account management background.
• Excellent communication and interpersonal skills.
• Ability to manage HR-related issues for VAs and client stakeholders.
• Proactive problem solving and issue resolution.
• Experience juggling multiple tasks, schedules, and priorities.
• Flexible to client and team needs, including odd hours.
• Identify sales opportunities and drive growth with existing clients.

Responsibilities

• Serve as main contact for clients, ensuring satisfaction with VA performance and service quality.
• Address client concerns and resolve issues effectively.
• Act as account manager, maintaining strong client relationships and understanding business needs.
• Identify opportunities to upsell services to existing clients.

Skills

Team leadership

Account management

Client relationships

Communication

HR issue resolution

Multi-tasking

Flexible hours

Sales opportunities

Tools

CRM tools

Job description

VA Masters is seeking an Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective while managing client relationships and identifying growth opportunities. A strong leadership presence and customer-first mindset are essential to drive service excellence.

The role includes coordinating with clients, supporting VAs on HR matters, and ensuring smooth communication between teams and clients to achieve business growth.