Strategic Client Experience Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

CIBI Information Inc. is seeking a Customer Experience Officer to be the trusted advisor to key clients, collaborating with internal teams to deliver services that meet evolving needs.

You will lead relationship management for strategic accounts, drive satisfaction and retention, and support commercial discussions, renewals, and growth initiatives. The role requires a bachelor’s degree and 3–5 years in customer success or related fields, with strong stakeholder management and analytical skills.

Qualifications

• Bachelor’s degree required; 3–5 years in Customer Success or related fields.
• Experience with client relationship management and cross-functional collaboration.
• Strong analytical, negotiation, and communication skills.

Responsibilities

• Serve as the primary point of contact for assigned strategic accounts.
• Build and maintain executive relationships with client stakeholders.
• Conduct regular business reviews to discuss performance and opportunities.
• Drive customer satisfaction, retention, and account growth.
• Coordinate with Operations, Product, IT, Compliance, and Finance to ensure seamless service delivery.
• Prepare and present executive business reviews (QBRs/MBRs).
• Ensure adherence to regulatory requirements and data privacy standards.

Skills

Stakeholder management

Executive communication

Analytical skills

Negotiation

Presentation

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Administration, Marketing, Management, or a related field

Job description

CIBI Information Inc. is seeking a Customer Experience Officer to be the trusted advisor to key clients, collaborating with internal teams to deliver services that meet evolving needs.

You will lead relationship management for strategic accounts, drive satisfaction and retention, and support commercial discussions, renewals, and growth initiatives. The role requires a bachelor’s degree and 3–5 years in customer success or related fields, with strong stakeholder management and analytical skills.