Strategic Capacity & Forecast Planner

InteLogix; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

InteLogix is seeking a capacity planning professional to drive long-range forecasts and staffing plans for our contact centre operations in the Philippines. You will translate weekly and monthly forecasts into headcount requirements, ramp schedules and budget-aligned plans.

You have 3+ years in capacity planning or forecasting, strong analytics, and hands-on experience with Erlang, occupancy and shrinkage metrics, plus advanced Excel and BI tools such as Power BI or Tableau.

Qualifications

• 3+ years in capacity planning or forecasting or a strong analytical planning role.

Responsibilities

• Produce long-term (weekly/monthly, 3–18 month) volume and workload forecasts.
• Convert forecasts into FTE requirements, hiring plans and ramp schedules.
• Model scenarios for attrition, shrinkage, seasonality and business growth.
• Maintain capacity models and track forecast accuracy versus actuals.
• Partner with Finance and Recruitment on budget, headcount and ramp.
• Recommend actions to close over- and under-capacity gaps.

Skills

Capacity planning

Forecasting

Data analysis

Excel modelling

Tools

Power BI

Tableau

SQL

Excel (Advanced modelling)

Job description

InteLogix is seeking a capacity planning professional to drive long-range forecasts and staffing plans for our contact centre operations in the Philippines. You will translate weekly and monthly forecasts into headcount requirements, ramp schedules and budget-aligned plans.

You have 3+ years in capacity planning or forecasting, strong analytics, and hands-on experience with Erlang, occupancy and shrinkage metrics, plus advanced Excel and BI tools such as Power BI or Tableau.