Remote Forecasting & Capacity Analyst
AIPI Acquire Intelligence Philippines Inc.
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Job summary
AIPI Acquire Intelligence Philippines Inc. in Metro Manila is seeking a specialist to lead forecasting and capacity planning for multi-vendor contact center operations.
You will develop interval-level forecasts, translate demand into staffing, and build capacity plans for monthly, quarterly, and annual horizons. Collaborate with Real-Time Analysts and Workforce Managers to reforecast intraday volumes, monitor forecast accuracy, and support client governance forums.
Job description
AIPI Acquire Intelligence Philippines Inc. in Metro Manila is seeking a specialist to lead forecasting and capacity planning for multi-vendor contact center operations.
You will develop interval-level forecasts, translate demand into staffing, and build capacity plans for monthly, quarterly, and annual horizons. Collaborate with Real-Time Analysts and Workforce Managers to reforecast intraday volumes, monitor forecast accuracy, and support client governance forums.
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