Strategic Call Center Operations Leader

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking an Operations Manager to lead call center strategies and day-to-day operations in the Philippines. The role emphasizes planning, implementing, and refining processes to improve efficiency, quality, and customer satisfaction.

You will manage staff, drive performance, and collaborate with cross-functional teams to deliver reliable service for U.S.-based clients as Afni expands its footprint in the region.

Qualifications

• Must have experience planning and implementing call center strategies.
• Must manage staff and optimize operations.

Responsibilities

• Plans and implements call center strategies and operations.
• Manages staff and day-to-day activities to ensure service levels.

Job description

AFNI PHILIPPINES, INC. is seeking an Operations Manager to lead call center strategies and day-to-day operations in the Philippines. The role emphasizes planning, implementing, and refining processes to improve efficiency, quality, and customer satisfaction.

You will manage staff, drive performance, and collaborate with cross-functional teams to deliver reliable service for U.S.-based clients as Afni expands its footprint in the region.