Operations Manager - Insurance

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking an Operations Manager to lead call center strategies and day-to-day operations in the Philippines. The role emphasizes planning, implementing, and refining processes to improve efficiency, quality, and customer satisfaction.

You will manage staff, drive performance, and collaborate with cross-functional teams to deliver reliable service for U.S.-based clients as Afni expands its footprint in the region.

Qualifications

• Must have experience planning and implementing call center strategies.
• Must manage staff and optimize operations.

Responsibilities

• Plans and implements call center strategies and operations.
• Manages staff and day-to-day activities to ensure service levels.

Job description

Position Purpose: The Operations Manager serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments and evaluating the effectiveness of existing operations.

Hirer responsiveness Salary match Number of applicants

Business Support Services 1,001-5,000 employees

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph