Store Supervisor - SM Molino

SM Retail Inc.; Bacoor; On-site; PHP 268,000 - 402,000; Full time

Job summary

International Toyworld, Inc. oversees SM Molino operations and is seeking a Store Supervisor to assist the Store Manager with daily administration and to ensure smooth operations and excellent customer service.

You will meet sales targets, promote related items, and participate in trainings to enhance skills for the company’s objectives. The role focuses on on-floor customer engagement, leadership of staff, adherence to cash handling and safety standards, and collaboration with warehouse for

Qualifications

• Associate / Bachelor’s degree holder.
• At least 2 years of supervisory experience in store operations, inventory management, customer management or sales management.

Responsibilities

• Meet and exceed the store’s sales goals and service standards.
• Promote and suggest other appropriate items to create sales opportunities.
• Attend store meetings and training to develop skills.
• Adhere to policies/standards to achieve sales targets.
• Maintain high customer satisfaction through excellent service.
• Organize staff schedules and supervise retail sales staff.

Skills

Sales leadership

Customer service

Education

Bachelor's degree or higher

Tools

Point of sale (POS)

Job description

SM Affiliate: International Toyworld, Inc.

Store Assignment: SM Molino

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
• Adhere to policies/standards to achieve the sales targets.
• Ensure high levels of customers’ satisfaction through excellent service.
• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
• Actively participate and support the company’s safety and security standards at all times.
• Assist in meeting the company’s brand image and housekeeping standards.
• Ensure promotions are accurate and in tune with company’s standards.
• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Maintain inventory and ensure items are in stock.
• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder
• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)