Store Supervisor - SM Mall of Asia

SM Retail; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Affiliate: International Toyworld, Inc. is seeking a Store Supervisor for SM Mall of Asia. You will assist the Store Manager in day-to-day operations and deliver efficient customer service, while leading the sales team to meet targets.

The role emphasizes maintaining brand standards, managing inventories, and promoting additional sales opportunities through attentive floor presence and staff coaching.

Qualifications

• At least 2 years supervisory experience in store operations, inventory, customer, or sales management.
• Proven ability to meet sales targets and maintain service standards.
• Strong leadership and team-motivation skills.
• Experience with cash handling and store procedures.

Responsibilities

• Assist Store Manager with day-to-day operations and customer service excellence.
• Meet and exceed sales goals and service standards consistently.
• Promote and suggest relevant items to create additional sales opportunities.
• Attend store meetings and trainings to develop skills aligned with company objectives.
• Maintain adherence to policies to achieve sales targets and customer satisfaction.
• Spend substantial time on the selling floor assisting customers and guiding staff.
• Support inventory management, pricing, receiving, and stock transfers as required.
• Organize staff schedules and motivate retail sales staff to hit targets.
• Ensure subordinates comply with uniform and grooming policies.

Skills

Sales targets

Staff motivation

Customer service

Cash handling

Education

Bachelor's Degree

Associate degree

Job description

SM Affiliate: International Toyworld, Inc.

Store Assignment: SM Mall of Asia

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
• Adhere to policies/standards to achieve the sales targets.
• Ensure high levels of customers’ satisfaction through excellent service.
• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
• Actively participate and support the company’s safety and security standards at all times.
• Assist in meeting the company’s brand image and housekeeping standards.
• Ensure promotions are accurate and in tune with company’s standards.
• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Maintain inventory and ensure items are in stock.
• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder
• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)