Store Supervisor | Makati, Greenhills

SM Retail, Inc. - Corporate; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

SM Retail, Inc. - Corporate in Metro Manila seeks a capable supervisor to lead a retail team, oversee stock levels and deliveries, and ensure efficient promo execution.

You will work closely with Category Merchandising to resolve product issues and maintain service standards. The role requires a degree in business or financial management, plus at least 1 year in retail supervisory work, with strong interpersonal and communication skills.

Qualifications

• Experience supervising retail staff and coordinating teams.
• Strong communication and interpersonal abilities.
• Ability to monitor stock, sales trends, and staff attendance.

Responsibilities

• Cascade targets and alerts to selling team and expose new offers.
• Manage product/promo issues and coordinate with merchants.
• Monitor stock levels and deliveries vs. sales trends to prevent stock-outs.
• Inspect items for transfer or RTV and process in MMS; sign documents.
• Oversee department budget, order supplies and track usage.
• Monitor attendance of Sales Clerks and Stock Clerks and re-assign tasks as needed.

Skills

Interpersonal skills

Written and verbal communication

Retail supervision

Education

Bachelor's Degree in Business Administration / Financial Management

Job description

Responsibilities

• Cascades to the selling team about individual sales targets, new offers & alert Category Merchandising
• Manager of product/promo problems (if any).
• Monitors current stock levels plus pending deliveries vs. sales trend to alert Category Merchandising Managers of possible stock-outs and slow-moving items.
• Inspects items for transfer or Return to Vendor (RTV) to ensure correctness of product type and quantity, processes in Merchandise Management System (MMS) and signs the required documents.
• Manages the operating budget of the department by ordering the right number of supplies, monitoring use and safekeeping extra items.
• Monitors attendance of Sales Clerks and Stock Clerks and manages absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue violation reports).

Key Qualifications (Background, Experience, etc)

• Bachelor's Degree in Business Administration, Financial Management, or similar
• At least 1 year retail work experience in a supervisory role
• Exceptional interpersonal skills
• Excellent written and verbal communication skill