Store Supervisor - Abad Santos Branch

Aguila Glass; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Aguila Glass in Manila is seeking a store operations supervisor to manage administrative and sales activities, ensure policy compliance, address customer concerns, and contribute to store profitability.

The role requires a Bachelor's degree in Accounting/Management/Marketing, at least 3 years of related experience, strong communication and leadership skills, and the ability to supervise staff and make sound decisions to keep the store running smoothly.

Qualifications

• Bachelor's degree in Accounting/Management/Marketing.
• Minimum 3 years of experience in related field.
• Administratively efficient.
• Good oral and written communications skills.
• Good interpersonal skills.
• Able to lead others.
• Effective decision-making.

Responsibilities

• Monitor market trends, competitor activities, and pricing to ensure competitive and profitable selling prices
• Achieve monthly sales targets, develop customer relationships, conduct field visits and telemarketing, handle customer inquiries and complaints, and process sales orders/invoices
• Develop and maintain strong customer relationships by identifying and engaging potential customers and clients within the assigned area of responsibility
• Monitor inventory and stock levels and make appropriate decisions regarding stock control and replenishment
• Supervise the proper handling, storage, and delivery of products to ensure their safety and timely distribution
• Monitor customers' Accounts Receivable to ensure that balances remain within approved credit limits and Company guidelines
• Ensure proper maintenance of service vehicles and implement security and safety controls to protect the store from criminal or fraudulent activities
• Monitor the overall condition and cleanliness of the store and ensure that it is maintained in a safe and orderly manner
• Ensure that customer issues are properly investigated, documented, and resolved in accordance with Company policies and procedures
• Maintain a high level of customer satisfaction by providing appropriate assistance and timely solutions

Skills

Experience in related field

Leadership

Decision making

Communication skills

Interpersonal skills

Administrative efficiency

Education

Bachelor's degree in Accounting/Management/Marketing

Job description

About the role

Responsible for managing the store's administrative and sales operations, ensuring compliance with company policies, addressing customer concerns, and contributing to store profitability and sales growth.

Key responsibilities:

• Monitor market trends, competitor activities, and pricing to ensure competitive and profitable selling prices

• Achieve monthly sales targets, develop customer relationships, conduct field visits and telemarketing, handle customer inquiries and complaints, and process sales orders/invoices

• Develop and maintain strong customer relationships by identifying and engaging potential customers and clients within the assigned area of responsibility

• Monitor inventory and stock levels and make appropriate decisions regarding stock control and replenishment

• Supervise the proper handling, storage, and delivery of products to ensure their safety and timely distribution

• Monitor customers' Accounts Receivable to ensure that balances remain within approved credit limits and Company guidelines

• Ensure proper maintenance of service vehicles and implement security and safety controls to protect the store from criminal or fraudulent activities

• Monitor the overall condition and cleanliness of the store and ensure that it is maintained in a safe and orderly manner

• Ensure that customer issues are properly investigated, documented, and resolved in accordance with Company policies and procedures

• Maintain a high level of customer satisfaction by providing appropriate assistance and timely solutions

Qualifications:

• Bachelor's degree in Accounting/Management/Marketing

• Minimum 3 years of experience in related field

• Administratively efficient

• Good oral and written communications skills

• Good interpersonal skills

• Able to lead others

• Effective decision-making