Store Supervisor

Gingersnaps Philippines; Iloilo City; On-site; PHP 357,000 - 536,000; Full time

Job summary

Gingersnaps Philippines in Iloilo City seeks a Store Supervisor to oversee daily operations, drive sales targets, manage staff, inventory, and cash controls while delivering excellent customer service.

The role leads CA/CSA teams, schedules openings/closings, conducts training, ensures policy compliance, and coordinates with mall management and suppliers to uphold store standards and promotional efforts.

Qualifications

• 2–3 years of retail supervisory or store management experience.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to achieve sales targets and manage store operations.
• Knowledge of inventory management, cash handling, and retail reporting.
• Customer-focused with strong problem-solving and decision-making skills.
• Proficient in Microsoft Office applications and retail management systems.

Responsibilities

• Oversee daily store operations to meet sales targets and ensure customer satisfaction.
• Supervise, motivate, and evaluate the performance of store personnel (CA/CSA) and manage schedules.
• Prepare and manage opening/closing shifts, day-offs, holidays and events.
• Conduct store-level training and briefings; ensure policy compliance and staff development.
• Coordinate with mall administration, suppliers, and contractors on operational needs.
• Maintain inventory accuracy, cash control, and prepare monthly reports.

Skills

Leadership

Communication

Interpersonal skills

Sales targets

Retail reporting

Tools

Microsoft Office

Retail management systems

Job description

The Store Supervisor is responsible for overseeing the daily operations of the store to ensure the achievement of sales targets, efficient personnel management, proper inventory and cash control, excellent customer service, and compliance with company policies and procedures. The role involves leading the store team, maintaining operational excellence, and ensuring a positive shopping experience for customers.

Location: SM Iloilo – Gingersnaps Boutique

Key Responsibilities

• Sales Management and Business Performance
• Achieve monthly sales targets and store quotas for assigned brands.
• Collaborate with the Area Sales Supervisor/Manager in developing and implementing sales strategies and promotional activities.
• Analyze sales performance and identify opportunities to improve revenue and profitability.
• Address and resolve issues affecting store sales and overall business performance.
• Coordinate with the Merchandise Planning and Control Department regarding merchandise requests, stock movement, and inventory requirements.
• Prepare and submit required sales reports, including:
• Weekly Sales Report
• Month-End Summary Report
• Categorical Sales Report
• Monthly Work Schedule
• Ensure the delivery of excellent customer service and effectively handle customer concerns, complaints, and inquiries.
• Personnel Management
• Supervise, motivate, and evaluate the performance of store personnel, including Customer Assistants (CA) and Customer Sales Associates (CSA).
• Prepare, monitor, and manage employee work schedules, including opening and closing shifts, day-offs, holidays, sale events, and schedule adjustments.
• Conduct store-level training and retraining programs to enhance employee skills and performance.
• Communicate company policies, operational updates, and instructions to staff through regular meetings and briefings.
• Ensure compliance with company rules, policies, and procedures.
• Address employee concerns, resolve workplace issues, and recommend disciplinary actions when necessary.
• Inventory, Cash, and Asset Management
• Implement and enforce inventory control systems and audit procedures.
• Monitor stock levels and report overstock and understock situations to maintain optimal inventory levels.
• Minimize merchandise damages and prepare monthly Merchandise Damage Reports.
• Oversee cashier operations and monitor cash handling procedures.
• Report cash shortages, overages, and deviations from established cashiering policies and procedures.
• Ensure proper utilization, maintenance, and safeguarding of store assets, supplies, and equipment.
• Promote cost-effective management of store resources.
• Store Image and Visual Merchandising
• Ensure consistent implementation of company visual merchandising standards and store image guidelines.
• Identify and report visual merchandising concerns and recommend improvements.
• Participate in the planning and execution of sales promotions and marketing campaigns.
• Maintain cleanliness, organization, and overall housekeeping standards within the store.
• Administrative and Operational Support
• Coordinate with mall administration, leasing officers, suppliers, contractors, banks, and other external stakeholders regarding operational requirements and concerns.
• Facilitate compliance with operational, safety, and regulatory requirements.
• Perform administrative and operational tasks as assigned by the Area Sales Supervisor/Manager.
• Support company initiatives and special projects as required.

Qualifications

Minimum Qualifications:

• Minimum of 2–3 years of retail supervisory or store management experience.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to achieve sales targets and manage store operations effectively.
• Knowledge of inventory management, cash handling, and retail reporting.
• Customer-focused with strong problem-solving and decision-making skills.
• Proficient in Microsoft Office applications and retail management systems.

Key Competencies

• Leadership and Team Management
• Sales and Business Development
• Customer Service Excellence
• Inventory and Cash Control
• Analytical and Problem-Solving Skills
• Planning and Organization
• Communication and Interpersonal Skills
• Results-Oriented Mindset