Store Operations Lead - Drive Growth & Customer Excellence

Gaisano Brothers Merchandising, Inc.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gaisano Brothers Merchandising, Inc. seeks an Assistant Branch Manager – Store Operations in Metro Manila to support the Branch Manager in daily retail operations and drive business growth.

This role leads floor operations, mentors staff, drafts peak-hour schedules, and handles escalated customer issues to ensure exceptional service across all shifts.

Responsibilities

• Assist Branch Manager in daily retail branch operations.
• Lead on-floor operations, ensuring smooth administration and inventory accuracy.
• Mentor floor supervisors, cashiers, and store associates; draft peak-hour schedules.
• Resolve escalated customer issues to maintain high-quality service across shifts.

Job description

The Assistant Branch Manager – Store Operations assists the Branch Manager in daily retail branch operations, drives business growth, and manages staff. This role acts as the primary operational leader on the floor, ensuring smooth branch administration, inventory accuracy, loss prevention, and high-quality customer service delivery across all shifts.

You will mentor floor supervisors, cashiers, and store associates, help draft schedules for peak hours, and resolve escalated customer issues to