Store Operations Lead — Customer Experience & Training

BANH MI KITCHEN SERVICES, INC.; Mandaue; On-site; PHP 201,000 - 335,000; Full time

Job summary

BANH MI KITCHEN SERVICES, INC. is seeking QS Partners to join our team in the Philippines. The role focuses on serving customers hospitably, meeting daily sales quotas, maintaining cleanliness, and assisting with training and stock forecasting.

Responsibilities include handling cashiering, managing online food aggregators, reporting daily deposits, and upholding safety standards. The position emphasizes integrity, reliability, and strong interpersonal skills in a fast-paced setting.

Qualifications

• Finished highschool or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer service prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.

Responsibilities

• Helps maintain the good image of the store by assisting the customers in a very hospitable way.
• Ensures the daily sales quota of the store are met and updates daily sales report for tracking.
• Reports daily sales to AOs and follows daily deposits.
• Maintains store cleanliness and sanitation of tools, equipment, floors, etc.
• Sets up food, frying tools, equipment, oven, etc. before opening.
• Checks stock validity and serves fresh foods.
• Prevents spoilage and contamination.
• Reports concerns while preparing food promptly.
• Maintains fast and efficient serving time for all orders.
• Adheres to work standards, policies and procedures; assists on branch training.
• Forecasts stock orders and submits to commissary.
• Submits petty cash liquidation weekly.
• Manages online food aggregator accounts (Food Panda, Grab, Booky, SM Online, Pickaroo, etc.).
• Analyzes customer complaints and feedback for improvements.
• Handles cashiering and ensures sales are deposited on time.

Skills

Interpersonal skills

Communication skills

Crowd management

Multi-tasking

Integrity

Professionalism

Confidentiality

Problem-solving

Decision-making

Punctuality

Education

High school diploma or equivalent

Vocational graduate

Job description

BANH MI KITCHEN SERVICES, INC. is seeking QS Partners to join our team in the Philippines. The role focuses on serving customers hospitably, meeting daily sales quotas, maintaining cleanliness, and assisting with training and stock forecasting.

Responsibilities include handling cashiering, managing online food aggregators, reporting daily deposits, and upholding safety standards. The position emphasizes integrity, reliability, and strong interpersonal skills in a fast-paced setting.