Quick Service & Customer Experience Specialist

BANH MI KITCHEN SERVICES, INC.; Mandaue; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

13th month salary

Commission pay

Overtime pay

Job summary

BANH MI KITCHEN SERVICES, INC. is seeking QS Partners to serve customers with hospitality and efficiency, maintain cleanliness, and manage cashiering to meet daily sales targets.

Responsibilities include handling online ordering accounts (Food Panda, Grab Food, Booky, SM Online, etc.), updating reports, managing stock, and training new QS Partners as needed. The role requires integrity, teamwork, and strong communication.

Qualifications

• Finished highschool or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests in a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer service prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.

Responsibilities

• Serve customers in a hospitable way and maintain the store's good image.
• Meet the daily sales quota and submit daily sales reports for tracking.
• Report daily sales to AOs and follow daily deposits.
• Maintain store cleanliness and sanitation of tools, equipment and floors.
• Set up food, frying tools, equipment and ovens before opening.
• Ensure stock validity and serve fresh, bounty foods.
• Prevent spoilage and contamination.
• Report concerns in food preparation promptly.
• Maintain fast, efficient service for all orders.
• Adhere to company policies, procedures, and standards.
• Assist in branch training as requested.
• Forecast stock purchases and submit to commissary.
• Submit petty cash liquidations weekly.
• Manage online ordering accounts and generate reports for the help center.
• Analyse customer complaints for improvements.
• Handle cashiering and ensure daily sales are safeguarded and deposited on time.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Integrity

Confidentiality

Problem solving

Attention to detail

Accountability

Punctuality

Education

High school diploma or vocational graduate

Tools

Cashiering

Online food aggregators (Food Panda, GrabFood, Booky, SM Online)

Point-of-Sale (POS) system

Job description

BANH MI KITCHEN SERVICES, INC. is seeking QS Partners to serve customers with hospitality and efficiency, maintain cleanliness, and manage cashiering to meet daily sales targets.

Responsibilities include handling online ordering accounts (Food Panda, Grab Food, Booky, SM Online, etc.), updating reports, managing stock, and training new QS Partners as needed. The role requires integrity, teamwork, and strong communication.